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Airport Customer Service Representative Job Description
**Key Responsibilities:**
* Greet each customer in a friendly and professional manner, ensuring a positive experience for all passengers.
* Accurately process all transactions, including ticket sales, baggage handling, and other customer requests.
* Maintain accurate records of daily transactions and activity, providing a clear picture of customer interactions.
* Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
* Answer telephones, responding to customer calls and providing assistance as needed.
**Requirements:**
* Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
* Strong problem-solving skills, with the ability to think critically and resolve issues in a timely manner.
* Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
* Basic math skills, with the ability to handle cash and process transactions accurately.
**About O.R. Tambo International Airport pty:**
* O.R. Tambo International Airport pty is a leading airport operator, committed to providing exceptional customer service and ensuring a smooth travel experience for all passengers.
* Our team is dedicated to delivering high-quality service, with a focus on safety, security, and customer satisfaction.
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