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Help Desk Operations Coordinator

1 week ago

Johannesburg, Gauteng, South Africa ITC Worldwide, LTD. Full time

In this role as Technical Service Lead, you will be responsible for leading our information technology help desk and incoming tickets. The primary point of contact for all IT-related inquiries and issues, you will ensure smooth and effective technology operations, empowering staff to efficiently carry out their responsibilities.

You will have a proven track record of providing exceptional IT support and possess excellent communication, problem-solving, and leadership skills. This role offers opportunities to develop innovative solutions to enhance user experience and optimize technology resources.

Key Areas of Responsibility
  • Manage all tickets in ticket queue and calls escalated by Tier 1 Technical Support to ensure they are resolved or followed up on promptly and effectively.
  • Provide updates on changing customer requirements and recommend solutions for tablet, laptop, and mobile device issues.
  • Collaborate with Information Technology and Help Desk teams to discover innovative solutions to user support issues.