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Durban, KwaZulu-Natal, South Africa WNS Global Services Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at WNS Global Services. As a key member of our contact center team, you will be responsible for delivering exceptional customer service and ensuring that our clients receive a first-class experience.Key ResponsibilitiesCustomer Service: Provide timely...
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Durban, KwaZulu-Natal, South Africa WNS Global Services Full timeJob OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at WNS Global Services.Job SummaryAs a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities• Provide communications solutions to...
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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients in the UK market.
Key Responsibilities- Customer Service Delivery: Provide a reliable and trustworthy customer service experience for the UK market, ensuring that all customer inquiries are handled in a timely and effective manner.
- Customer Needs Identification: Identify and understand customer needs to consistently provide a high-quality service, meeting or exceeding customer expectations.
- Process Management: Follow clear instructions and guidelines to investigate, resolve, and process high-volume customer enquiries in a timely and effective manner.
- Escalation and Resolution: Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
- Product and Service Information: Provide accurate information on products and services to clients to ensure consistency across the organization.
- Cross-Selling and Upselling: Promote and cross-sell the client's products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
- Record Management: Operate customer-related information systems to maintain and secure records.
- Team Contribution: Contribute to the success of the team and the business by achieving personal targets and adhering to company and department standards, policies, and procedures.
- Qualifications: Minimum requirement of at least a good Grade 12.
- Customer Service Experience: Customer service experience is essential for this role.
- International Call Center Experience: International call center experience is advantageous.
