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Luxury Travel Specialist

2 months ago

Cape Town, Western Cape, South Africa Ten Lifestyle Group Full time
{"Key Responsibilities\/b\/p>
Design requests by telephone and email in German and English of individual trips (flights, hotels, villas, rental cars, railways, round trips, package deals, cruises, private jets, yachts, transfers, and VIP service) for premium cardholders, considering all the needs of the customer
Preparation of tailor-made offers and travel documents, preparation of travel programs, obtaining visas and administrative processing
Active cross-selling of lifestyle services for travel enquiries

Requirements

If you have worked in Retail Travel, Tour Operations, Account Management or Luxury Travel apply today, this could be an excellent career progression and an opportunity to work for a growing award-winning company.
Have the required authorization to live and work in South Africa\.
Strong and proven track record in Europe leisure sales as well as worldwide itineraries
Experience in Travel retail or Tour operator environment essential\.
Experience and sound knowledge of GDS (preferably Amadeus)
Professional fluency (both written and spoken) in German and English (level C1 or higher according to The Common European Framework)
Additional French and\/or Italian proficiency is a big plus
Impeccable listening skills, willingness to learn, and ability to work well in a team environment
Ability to multitask, assist where needed, maintain strong attention to detail, resolve problems independently, and work well under pressure
Energetic and motivated team player who enjoys the challenges
You have strong communication skills and love to provide excellent service and quality daily
Flexibility\: Ability to work shifts and weekends. (This position is a 40-hour work week with day\/evening shifts. The shifts are from Sunday - Thursday; between 7:00 - 22:00 SAST \/ with at least one late shift per week)
Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement with at least 2 office days.

Please note this position is not for a lateral entrant\/career changer.

Benefits

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:
Relocation Package for the right candidate (T&Cs)
A competitive salary depending on experience, plus a performance-based bonus. Additional Late Shift and Sunday Shift Allowances increase earning potential.
Hybrid working. You can combine working from home and working from the office. If you don't live near our office, then we are open to fully remote working options too.
Paid time away from work.
Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
Extra Rewards.
Remote Working Holidays - possibilities to Travel and Work
Employee Discounts.
We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car).
ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
Be part of our global, dynamic, and inclusive Team, with diversity at its core.
Genuine career opportunities within a dynamic and international company.

Who We Are

Ten Life Group is a global luxury concierge service, and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment."}