Global Customer Experience Representative
2 days ago
Company Overview
TTEC is a leading provider of customer experience solutions, dedicated to making customers happy. Our business is built on a combination of humanity and technology, empowering us to deliver exceptional customer experiences for some of the world's leading brands.
About the Job
As a Customer Service Representative - Nights, you'll be part of our dynamic team, working on site in Cape Town, South Africa. You'll be responsible for answering incoming communications from customers, conducting research to provide answers, and resolving issues with compassion and professionalism.
Key Responsibilities
- Answering incoming communications from customers.
- Conducting research to provide answers.
- Resolving issues with a smile.
What You'll Need
- 6 months or more of customer service experience.
- A high school diploma or equivalent.
- Excellent product knowledge and the ability to recognize, apply, and explain it.
Benefits
- A supportive and inclusive culture where you can thrive and grow professionally.
- A global team of curious lifelong learners guided by our company values.
- A healthy benefits package based on your position, including PTO, tuition reimbursement, and health and wellness incentives.
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