Global Customer Experience Representative

2 days ago


Cape Town, Western Cape, South Africa Teletech Holdings, Inc. Full time

Company Overview

TTEC is a leading provider of customer experience solutions, dedicated to making customers happy. Our business is built on a combination of humanity and technology, empowering us to deliver exceptional customer experiences for some of the world's leading brands.

About the Job

As a Customer Service Representative - Nights, you'll be part of our dynamic team, working on site in Cape Town, South Africa. You'll be responsible for answering incoming communications from customers, conducting research to provide answers, and resolving issues with compassion and professionalism.

Key Responsibilities

  • Answering incoming communications from customers.
  • Conducting research to provide answers.
  • Resolving issues with a smile.

What You'll Need

  • 6 months or more of customer service experience.
  • A high school diploma or equivalent.
  • Excellent product knowledge and the ability to recognize, apply, and explain it.

Benefits

  • A supportive and inclusive culture where you can thrive and grow professionally.
  • A global team of curious lifelong learners guided by our company values.
  • A healthy benefits package based on your position, including PTO, tuition reimbursement, and health and wellness incentives.


  • Cape Town, Western Cape, South Africa TalentPop App Full time

    About the RoleWe are looking for a talented and language-proficient individual to join our team as a Global Customer Experience Representative.In this role, you will work closely with customers to understand their needs, provide timely and effective solutions, and ensure a seamless experience.


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    WNS Global ServicesWe are a leading provider of business process management services, committed to delivering exceptional customer experiences. Our Customer Service Representatives play a vital role in achieving this goal, and we are seeking talented individuals to join our team.Job SummaryAs a Customer Service Representative, you will be responsible...


  • Cape Town, Western Cape, South Africa OneCart Full time

    Job OverviewWe are seeking a skilled and friendly Customer Experience Representative to join our team at OneCart. As a Personal Shopper, you will be the face of our company, providing exceptional service to customers and ensuring their shopping experience is seamless and enjoyable.


  • Cape Town, Western Cape, South Africa Smollan Group Full time

    Customer Experience Representative Job DescriptionAs a Customer Experience Representative, you will be responsible for delivering exceptional customer service and ensuring customer satisfaction by implementing effective brand management and customer engagement strategies.About the Role:This is a contract position requiring 2-3 years of sales experience in...


  • Cape Town, Western Cape, South Africa Findojobs South Africa Full time

    We are seeking a highly skilled Global Customer Service Representative to join our team.Job Summary:The successful candidate will provide exceptional customer service to our clients worldwide.Develop and maintain strong relationships with customers and stakeholders.Collaborate with internal teams to deliver top-notch customer experiences.Stay updated on the...


  • Cape Town, Western Cape, South Africa Spane4all Full time

    Job DescriptionWe are seeking a skilled Customer Experience Representative to join our team. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a passion for delivering exceptional customer experiences.Main Responsibilities:Provide top-notch customer service through various channelsIdentify and...


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    At WNS Global Services, we are seeking a Customer Experience Director to lead our call center operations. In this role, you will be responsible for managing and overseeing a team of call center agents.The ideal candidate will have a proven track record of delivering exceptional customer experiences and driving business growth. They will also be responsible...


  • Cape Town, Western Cape, South Africa OneCart Full time

    Job title: Customer Experience RepresentativeLocation: Western Cape, Cape TownAbout the RoleAs a Personal Shopper, you will be required to provide excellent customer service and guidance on products.You should demonstrate excellent communication skills, be resourceful, and pay attention to detail.To succeed in this role, you must exceed customer expectations...


  • Cape Town, Western Cape, South Africa Cullinan Holdings Limited Full time

    Cullinan Holdings Limited seeks a Customer Service Representative to join their team as a Guest Services Officer at the Cape Town International Airport.Job DescriptionPrepare for guest service by gathering necessary information on arrival, transportation, documentation, and onward travel arrangements.Deliver exceptional customer service to guests, adhering...


  • Cape Town, Western Cape, South Africa Supportyourapp Full time

    We're on the hunt for an experienced Sales Operations Associate to join our team!In this role, you will be responsible for driving sales growth, improving customer satisfaction, and enhancing overall business performance.Key responsibilities will include managing customer relationships, analyzing data and market trends, and collaborating with...


  • Cape Town, Western Cape, South Africa Marriott Full time

    Job DescriptionThe Customer Experience Representative plays a pivotal role in shaping our guests' perceptions of our hotel. As the face of our establishment, you will provide top-notch service, addressing every guest interaction with warmth, enthusiasm, and expertise. Your creativity, flexibility, and problem-solving skills will enable you to turn challenges...


  • Cape Town, Western Cape, South Africa TTEC Full time

    Unlock Your Potential as a Customer Service RepresentativeWe're seeking a highly motivated Customer Service Representative to join our team in Cape Town, South Africa. As a valued member of our global community, you'll play a critical role in delivering exceptional customer experiences while also growing your career with TTEC.About the RoleIn this exciting...


  • Cape Town, Western Cape, South Africa TTEC Full time

    Job DescriptionThis is an exciting opportunity to join TTEC's dynamic team as a Customer Service Lead Associate. In this role, you will be responsible for providing exceptional customer experiences and driving business results.Responsibilities:Respond to customer inquiries in a professional and empathetic manner.Responsible for resolving escalated or complex...


  • Cape Town, Western Cape, South Africa TeleTech Holdings, Inc. Full time

    About the RoleWe're looking for a talented Service Delivery Head to lead our team and drive customer satisfaction. As a Service Delivery Head, you'll be responsible for developing and implementing strategies to improve team performance and customer experience.You'll analyze data to identify trends and areas for improvement, and work closely with the client...


  • Cape Town, Western Cape, South Africa TTEC Full time

    As a Customer Service Representative at TTEC, you will be the face of our company and play a vital role in creating exceptional customer experiences. With 0 to 6 months of customer service experience, you will possess the skills to answer incoming communications from customers, conduct research to provide answers, and resolve issues with compassion and...


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    About WNS Global ServicesWe are a leading provider of business process management services, and our Customer Service Representatives play a critical role in delivering exceptional customer experiences.Job DescriptionAs a Customer Service Representative, you will be responsible for proactively contacting customers to resolve their queries and concerns. You...


  • Cape Town, Western Cape, South Africa Fempower Full time

    About FempowerFempower is a forward-thinking organization dedicated to delivering exceptional customer service. We pride ourselves on our commitment to excellence and believe that every interaction should leave a lasting positive impression.Job OverviewWe are seeking a highly skilled Customer Experience Representative to join our team. In this role, you will...


  • Cape Town, Western Cape, South Africa TTEC Full time

    Join Our Team and Shape Exceptional Customer ExperiencesWe're seeking a highly skilled Customer Service Representative to join our team in Cape Town, South Africa. As a valued member of our global community, you'll play a vital role in delivering outstanding customer experiences while also growing your career with TTEC.About the RoleYou will work on-site in...


  • Cape Town, Western Cape, South Africa Helderberg Personnel cc Full time

    Helderberg Personnel cc seeks a Global Produce Sales Representative to join our team. As a key member of our sales team, you will play a crucial role in promoting and selling our export quality fruits to international customers.Duties and Responsibilities:Develop and implement effective sales strategies to meet customer needsLiaise with growers and suppliers...


  • Cape Town, Western Cape, South Africa TeleTech Holdings, Inc. Full time

    TTEC: Where Careers Take Flight.We're seeking a skilled Senior Healthcare Customer Service Representative to join our team in Cape Town, South Africa. As part of our award-winning employment experience, you'll have the opportunity to grow and develop your skills while creating exceptional customer experiences.Your Key Deliverables:Delivering excellent...