Commercial Vehicle Claims Manager

4 days ago


Cape Town, Western Cape, South Africa Santam Insurance Full time
About the Role

This position offers an exciting opportunity to work as a Commercial Vehicle Claims Manager at Santam. As a key member of the Motor Assessing Department, the successful candidate will be responsible for managing and controlling KPIs for Motor Body Repairers. They will also support the Assessing team, handle complaints, and possess excellent complaints handling and report writing skills.

The ideal candidate should have a sound knowledge of Smart Repair Technology and be familiar with the repair versus replace methodology. They should also be able to apply business standards such as Normalise Cost Ratio (NCR), Average Repair Cost (ARC), and ARC plus Ancillary Cost (ACPC). Additionally, they should be able to utilise alternative and green parts and manage MBR/Santam systems like Abuntex, Qapter Connect, RPM, Parts Procurement Systems, and PartSmart.



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