Claims Consultant

4 days ago


Cape Town, Western Cape, South Africa Hollard Insurance Full time

Hello… an exciting new opportunity has just come available in our Hollard Insure, Eastern & Southern Cape Region (George). We are looking to recruit a Claims Consultant.

Summary Of Role And Context
  • Process all claims assigned, within the set standards required by the company thus contributing to the productivity of the division.
  • Enhance the image of the company through the continuous delivery of efficient and effective customer service.
Key Responsibilities
  • Technical expertise: To evaluate and investigate all claims received in order to prevent possible leakage to the company in the settlement of claims.
  • Customer service: Maintain a high level of service to customers (internal and external) according to service level agreements and within the service standards as set by the company.
  • Service to brokers: Over and above normal claims processing duties such as technical advice and other assistance.
  • Effective and timeous communication: Communicate in a professional manner with internal and external parties and respond to queries within 24 hours.

Registration: All claims received to be registered within 24 hours of receipt.

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