Customer Support Specialist

7 days ago


Cape Town, Western Cape, South Africa WNS (Holdings) Limited (ADR) Full time

Company Overview: WNS (Holdings) Limited (ADR) is a global leader in Business Process Management (BPM), offering end-to-end business solutions to clients across various industries.

Job Description: We are seeking an experienced Customer Service Agent to handle inbound calls from customers/agents, resolving queries on their accounts and providing excellent customer service related to insurance policy transactions.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues efficiently
  • Process new business, renewals, amendments, and other insurance policy-related transactions
  • Meet/exceed business Key Performance Indicators (KRAs) for NPS, Quality, Productivity, and Average Handling Time (AHT)
  • Work effectively in a 24/7 environment with split shifts and rotational duties
  • Demonstrate a solutions-oriented mindset, helping nature, and passion for delivering exceptional customer experiences
  • Collaborate with the team to adapt to changing business challenges and requirements
  • Showcase ability to work independently with minimal supervision, while maintaining high proficiency in verbal and written English
  • Handle multiple tasks simultaneously and possess strong computer skills, including internet usage, typing, and web-based applications
  • Maintain attention to detail and accuracy in all aspects of work


  • Cape Town, Western Cape, South Africa ACCS - ARES Customer Care Solutions GmbH Full time

    About ACCS - ARES Customer Care Solutions GmbH:We are a leading BPO company specializing in digital solutions for various industries.We are committed to driving innovation and excellence in our services, with a focus on delivering value to our clients.Job Description:ResponsibilitiesProvide prompt and professional support via phone, email, chat, and social...


  • Cape Town, Western Cape, South Africa Findojobs South Africa Full time

    About Us : We are an innovative and rapidly growing e-commerce company dedicated to delivering exceptional customer experiences. As we continue to expand, we are excited to introduce the role of Customer Support Specialist, a key position focused on bridging customer interactions and creating seamless experiences through exceptional service. If you thrive in...


  • Cape Town, Western Cape, South Africa Dye & Durham Corporation Full time

    Job OverviewDye & Durham Corporation is a leader in its field, striving to be visionaries and providing employees with opportunities for growth and development. We are seeking a skilled Customer Support Specialist to join our team.


  • Cape Town, Western Cape, South Africa Houst Full time

    Houst, a leading provider of vacation rental solutions, seeks an exceptional Customer Support Specialist to join its team.About the RoleThis is an exciting opportunity for a highly motivated individual to become a key member of our customer success team. As a Customer Support Specialist, you will be responsible for delivering exceptional service to our...


  • Cape Town, Western Cape, South Africa The Legends Agency Full time

    We are seeking a motivated and detail-oriented individual to fill the role of Customer Support Specialist at The Legends Agency.The ideal candidate will have previous experience in customer service or administrative roles and possess strong written communication skills with a keen attention to detail.Responsibilities will include responding to customer...


  • Cape Town, Western Cape, South Africa Travelopia Full time

    At Travelopia, we believe in fostering a diverse and inclusive environment where everyone can succeed. We are committed to providing exceptional service and seamless communication to our clients, and we are seeking a skilled individual to join our dedicated team as a Customer Experience Support Specialist.As a Customer Experience Support Specialist, you will...


  • Cape Town, Western Cape, South Africa Surgo HR & Training Full time

    Job DescriptionWe are seeking highly skilled Healthcare Customer Support Specialists to join our team in Cape Town. As a key member of our operations, you will play a critical role in ensuring exceptional customer experiences.


  • Cape Town, Western Cape, South Africa Aquarius Specialist Recruitment Full time

    **Company Profile**Aquarius Specialist Recruitment is a leading recruitment agency specializing in financial services placements. Our team of experts has extensive knowledge of the industry, ensuring that we match candidates with the best job opportunities.Job Description:**As an Investment Team Associate, you will play a critical role in supporting the...


  • Cape Town, Western Cape, South Africa TeleTech Holdings, Inc. Full time

    Job DescriptionAs a Nighttime Customer Support Specialist, you will be part of creating and delivering amazing customer experiences while working on site in Cape Town, South Africa.Your Day-to-Day ActivitiesYou will answer incoming communications from customers in a timely and professional manner.You will conduct research to provide accurate answers for...


  • Cape Town, Western Cape, South Africa Dye & Durham Corporation Full time

    About the RoleThis is an exciting opportunity to join a dynamic team as an Accounting Support Specialist. As a key member of our Customer Operations department, you will be responsible for delivering exceptional customer service, managing customer relationships, and implementing business processes.Main ResponsibilitiesSupport the Insight Legal Software...


  • Cape Town, Western Cape, South Africa SupportYourApp Full time

    As a Customer Support Consultant at SupportYourApp, you will be part of a multicultural and multilingual team providing secure technical, customer support, and CX services for tech companies globally.We work with clients from over 30 countries and speak over 60 languages. Our company is an industry leader in premium outsourced customer support and has turned...


  • Cape Town, Western Cape, South Africa Progressive Edge Full time

    **Progressive Edge** is a Cape Town-based SaaS company that empowers restaurants with efficient reservation management solutions. We're seeking a skilled **Customer Support Expert** to join our team and provide expert guidance to clients.About the JobAs a Customer Support Specialist, you will be the go-to expert for our clients, assisting restaurant teams in...


  • Cape Town, Western Cape, South Africa CV Library Full time

    At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets.We are in a period of accelerated growth, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to...


  • Cape Town, Western Cape, South Africa Amazon Full time

    As a leading provider of cloud services, Amazon is seeking a highly skilled Cloud Support Specialist to join our team in Mexico. This role offers the opportunity to work with cutting-edge technology and contribute to the success of our customers.About the JobThis position involves providing technical support to our customers through various contact channels,...


  • Cape Town, Western Cape, South Africa Datafin IT Recruitment Full time

    Job DescriptionWe are seeking a highly skilled and motivated Technical Support Specialist to join our team at Datafin IT Recruitment. As a Technical Support Specialist, you will play a pivotal role in providing exceptional customer service and support to our clients.The ideal candidate will have a minimum of 2 years' experience providing end-user support to...


  • Cape Town, Western Cape, South Africa Mindmatch Consulting Full time

    Mindmatch Consulting is looking for a highly skilled IT Support Specialist to join our dynamic and expanding Technical IT Services Division. As a 2nd Line Support Engineer, you will provide remote support via tickets raised to resolve customer issues, acting as an escalation point for 1st Line Engineers.Key Responsibilities:Provide technical support via...


  • Cape Town, Western Cape, South Africa Communicate IT Full time

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing timely and effective technical assistance to our customers.


  • Cape Town, Western Cape, South Africa The Building Company Full time

    Job Summary:The Building Company is seeking a highly organized and detail-oriented Operational Support Specialist to join our team. As an Operational Support Specialist, you will be responsible for ensuring the smooth operation of the business unit by providing general assistance and support as needed.Key Responsibilities:Provide customers with accurately...


  • Cape Town, Western Cape, South Africa Clicks Group Limited Full time

    Clinical Support Specialists play a vital role in ensuring the smooth operation of our pharmacies. As a Clinical Support Specialist at Clicks Group Limited, you will be responsible for providing pharmaceutical care services and performing day-to-day dispensary administration according to company standards.Key Responsibilities:Deliver high-quality customer...


  • Cape Town, Western Cape, South Africa Digital Outsource Services Full time

    Welcome to Digital Outsource Services, where we deliver exceptional customer experiences in the online gaming world.Gaming Support Specialist (Fixed Term Contract)We're looking for a talented Gaming Support Specialist to join our team. As leaders in the field of online gaming entertainment, we provide expert support to customers in a multimedia...