Customer Support Specialist
7 days ago
Company Overview: WNS (Holdings) Limited (ADR) is a global leader in Business Process Management (BPM), offering end-to-end business solutions to clients across various industries.
Job Description: We are seeking an experienced Customer Service Agent to handle inbound calls from customers/agents, resolving queries on their accounts and providing excellent customer service related to insurance policy transactions.
Key Responsibilities:
- Respond to customer inquiries and resolve issues efficiently
- Process new business, renewals, amendments, and other insurance policy-related transactions
- Meet/exceed business Key Performance Indicators (KRAs) for NPS, Quality, Productivity, and Average Handling Time (AHT)
- Work effectively in a 24/7 environment with split shifts and rotational duties
- Demonstrate a solutions-oriented mindset, helping nature, and passion for delivering exceptional customer experiences
- Collaborate with the team to adapt to changing business challenges and requirements
- Showcase ability to work independently with minimal supervision, while maintaining high proficiency in verbal and written English
- Handle multiple tasks simultaneously and possess strong computer skills, including internet usage, typing, and web-based applications
- Maintain attention to detail and accuracy in all aspects of work
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Customer Support Specialist
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Customer Support Specialist
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Customer Support Specialist
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Customer Support Specialist
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Customer Experience Support Specialist
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Healthcare Customer Support Specialists
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Operations Support Specialist
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Cape Town, Western Cape, South Africa Aquarius Specialist Recruitment Full time**Company Profile**Aquarius Specialist Recruitment is a leading recruitment agency specializing in financial services placements. Our team of experts has extensive knowledge of the industry, ensuring that we match candidates with the best job opportunities.Job Description:**As an Investment Team Associate, you will play a critical role in supporting the...
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Nighttime Customer Support Specialist
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Cape Town, Western Cape, South Africa TeleTech Holdings, Inc. Full timeJob DescriptionAs a Nighttime Customer Support Specialist, you will be part of creating and delivering amazing customer experiences while working on site in Cape Town, South Africa.Your Day-to-Day ActivitiesYou will answer incoming communications from customers in a timely and professional manner.You will conduct research to provide accurate answers for...
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Customer Support Professional
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Customer Support Specialist
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Cape Town, Western Cape, South Africa SupportYourApp Full timeAs a Customer Support Consultant at SupportYourApp, you will be part of a multicultural and multilingual team providing secure technical, customer support, and CX services for tech companies globally.We work with clients from over 30 countries and speak over 60 languages. Our company is an industry leader in premium outsourced customer support and has turned...
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Customer Support Expert
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Cape Town, Western Cape, South Africa Progressive Edge Full time**Progressive Edge** is a Cape Town-based SaaS company that empowers restaurants with efficient reservation management solutions. We're seeking a skilled **Customer Support Expert** to join our team and provide expert guidance to clients.About the JobAs a Customer Support Specialist, you will be the go-to expert for our clients, assisting restaurant teams in...
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Customer Support Specialist
8 hours ago
Cape Town, Western Cape, South Africa CV Library Full timeAt CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets.We are in a period of accelerated growth, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to...
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Cloud Support Specialist
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Technical Support Specialist
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Cape Town, Western Cape, South Africa Datafin IT Recruitment Full timeJob DescriptionWe are seeking a highly skilled and motivated Technical Support Specialist to join our team at Datafin IT Recruitment. As a Technical Support Specialist, you will play a pivotal role in providing exceptional customer service and support to our clients.The ideal candidate will have a minimum of 2 years' experience providing end-user support to...
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IT Support Specialist
1 day ago
Cape Town, Western Cape, South Africa Mindmatch Consulting Full timeMindmatch Consulting is looking for a highly skilled IT Support Specialist to join our dynamic and expanding Technical IT Services Division. As a 2nd Line Support Engineer, you will provide remote support via tickets raised to resolve customer issues, acting as an escalation point for 1st Line Engineers.Key Responsibilities:Provide technical support via...
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Technical Support Specialist
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Cape Town, Western Cape, South Africa Communicate IT Full timeJob OverviewWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing timely and effective technical assistance to our customers.
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Operational Support Specialist
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Cape Town, Western Cape, South Africa The Building Company Full timeJob Summary:The Building Company is seeking a highly organized and detail-oriented Operational Support Specialist to join our team. As an Operational Support Specialist, you will be responsible for ensuring the smooth operation of the business unit by providing general assistance and support as needed.Key Responsibilities:Provide customers with accurately...
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Clinical Support Specialist
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Cape Town, Western Cape, South Africa Clicks Group Limited Full timeClinical Support Specialists play a vital role in ensuring the smooth operation of our pharmacies. As a Clinical Support Specialist at Clicks Group Limited, you will be responsible for providing pharmaceutical care services and performing day-to-day dispensary administration according to company standards.Key Responsibilities:Deliver high-quality customer...
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Gaming Support Specialist
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Cape Town, Western Cape, South Africa Digital Outsource Services Full timeWelcome to Digital Outsource Services, where we deliver exceptional customer experiences in the online gaming world.Gaming Support Specialist (Fixed Term Contract)We're looking for a talented Gaming Support Specialist to join our team. As leaders in the field of online gaming entertainment, we provide expert support to customers in a multimedia...