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Gaming Support Specialist

1 week ago

Cape Town, Western Cape, South Africa Digital Outsource Services Full time

Welcome to Digital Outsource Services, where we deliver exceptional customer experiences in the online gaming world.

Gaming Support Specialist (Fixed Term Contract)

We're looking for a talented Gaming Support Specialist to join our team. As leaders in the field of online gaming entertainment, we provide expert support to customers in a multimedia environment.

About Digital Outsource Services

We partner with Super Group to effectively service clients and grow our offering. Based in Cape Town, London, and Portugal, we cater to an international client base while managing established online gaming brands.

Job Description

As a Gaming Support Specialist, you will:

  1. Respond to customer queries via phone, email, and online chats.
  2. Process and resolve incoming and outgoing contacts in a multimedia environment.
  3. Update databases with relevant information.
  4. Complete tasks assigned during shifts.
  5. BUILD STRONG CUSTOMER RELATIONSHIPS AND CROSS-SELL PRODUCTS AND SERVICES.
  6. Solve problems encountered during shifts.
  7. Take full responsibility for handling customer-related queries.
  8. Manage time effectively and adhere to schedules.
  9. Perform extra tasks given by managers/shift supervisors as required.

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties to achieve business objectives.

Requirements

  • Demonstrate consistent behavior aligned to our Organisational Culture.
  • Fluent in English; able to communicate effectively (read, write, and speak fluently).
  • Available for 24/7 shift rotations.
  • In possession of a degree - BCom/BSC.
  • Show resilience.
  • Focused on quality.
  • Take ownership and accountability.
  • Organize and plan effectively.
  • Apply critical thinking.
  • Manage stress.