Airport Guest Services Professional
6 days ago
We are seeking a skilled and experienced Airport Guest Services Officer to join our team at the Cape Town International Airport. As a Guest Services Officer, you will be responsible for ensuring that our guests receive exceptional service from the moment they arrive at the airport.
Key Responsibilities:
- Preparation prior to guest arrival including ETA of arrival, flight/transport, documentation, guide contract, group monies/porterage, and onward travel arrangements
- Providing exceptional customer service in accordance with our company standards, guidelines, policy, and procedure
- Assisting departing guests/groups with VAT refunds prior to check-out and then to security thereafter
- Immediate response to any guests where Guest Services representation is required
- Accurate and immediate reports after the service has been completed
- Informing management of any incidents or serious issues that could affect our guests or customers
- Resolving guest complaints effectively and timeously
Requirements:
- Grade 12 qualification
- German Language Skill of Level B2 (not negotiable)
- Minimum 3 years experience in a guest contact position, preferably within an airport environment
The ideal candidate will have excellent communication skills, both written and verbal, and be able to work well under pressure. They will also have a strong understanding of customer service principles and be able to apply them in a fast-paced environment.
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