Airport Guest Services Professional

6 days ago


Cape Town, Western Cape, South Africa Pick 'N Pay Full time

We are seeking a skilled and experienced Airport Guest Services Officer to join our team at the Cape Town International Airport. As a Guest Services Officer, you will be responsible for ensuring that our guests receive exceptional service from the moment they arrive at the airport.

Key Responsibilities:

  • Preparation prior to guest arrival including ETA of arrival, flight/transport, documentation, guide contract, group monies/porterage, and onward travel arrangements
  • Providing exceptional customer service in accordance with our company standards, guidelines, policy, and procedure
  • Assisting departing guests/groups with VAT refunds prior to check-out and then to security thereafter
  • Immediate response to any guests where Guest Services representation is required
  • Accurate and immediate reports after the service has been completed
  • Informing management of any incidents or serious issues that could affect our guests or customers
  • Resolving guest complaints effectively and timeously

Requirements:

  • Grade 12 qualification
  • German Language Skill of Level B2 (not negotiable)
  • Minimum 3 years experience in a guest contact position, preferably within an airport environment

The ideal candidate will have excellent communication skills, both written and verbal, and be able to work well under pressure. They will also have a strong understanding of customer service principles and be able to apply them in a fast-paced environment.



  • Cape Town, Western Cape, South Africa Cullinan Holdings Limited Full time

    Job Description:Cullinan Holdings Limited is seeking a highly skilled and experienced Guest Services Officer to join our team at the Cape Town International Airport. As a key member of our Guest Services Team, you will be responsible for delivering exceptional guest experiences, ensuring that our clients receive top-notch service throughout their journey.Key...


  • Cape Town, Western Cape, South Africa Cullinan Holdings Limited Full time

    About Us:Cullinan Holdings Limited is a leading organization in the travel industry, committed to delivering exceptional guest experiences. We are seeking a highly skilled and experienced Guest Services Officer to join our team at the Cape Town International Airport. As a key member of our Guest Services Team, you will be responsible for ensuring our clients...


  • Cape Town, Western Cape, South Africa Pick 'N Pay Full time

    We are seeking a highly organized and detail-oriented International Airport Experience Coordinator to join our team at the Cape Town International Airport. As an Experience Coordinator, you will be responsible for coordinating guest experiences, including arranging transportation, accommodations, and activities.Key Responsibilities:Coordinating guest...


  • Cape Town, Western Cape, South Africa Pick 'N Pay Full time

    We are looking for a friendly and engaging Cape Town International Airport Host to join our team. As a Host, you will be responsible for welcoming and hosting our guests at the airport, ensuring that they feel comfortable and informed throughout their stay.Key Responsibilities:Welcome and host guests at the airport, ensuring a warm and welcoming...


  • Cape Town, Western Cape, South Africa Professional Recruitment Network Full time

    About the RoleWe are looking for an experienced Debt Recovery Specialist to join our Airport team. In this role, you will be responsible for managing debt recovery, negotiating payment terms, and ensuring timely collections.Key ResponsibilitiesThe successful candidate will have:A strong background in debt recovery and credit management;The ability to...


  • Cape Town, Western Cape, South Africa Cullinan Holdings Limited Full time

    About the Role:We are looking for a dedicated and customer-focused Guest Services Officer to join our team at the Cape Town International Airport. In this role, you will be responsible for providing exceptional guest experiences, ensuring that our clients receive top-notch service throughout their journey.Main Duties:Pre-arrival preparation, including...


  • Cape Town, Western Cape, South Africa Kerzner International Full time

    Kerzner International is seeking a Guest Experience Professional to join our team at our luxury resort. As a member of our staff, you will play a vital role in ensuring that every guest has an unforgettable experience.The ideal candidate will have a strong background in hospitality, with excellent communication and interpersonal skills. They will also...


  • Cape Town, Western Cape, South Africa Pick 'N Pay Full time

    We are looking for a highly motivated and organized German speaking Customer Service Representative to join our team at the Cape Town International Airport. As a Customer Service Representative, you will be responsible for providing exceptional service to our guests and ensuring that their needs are met.Key Responsibilities:Preparing for guest arrivals,...


  • Cape Town, Western Cape, South Africa Premier Hotels & Resorts Full time

    About Our TeamWe are a dynamic and growing company dedicated to delivering exceptional experiences for our guests. Our team of professionals is passionate about providing outstanding customer service and maintaining a clean and welcoming environment. As a Hotel Cleanliness Expert, you will be an integral part of our team, working closely with colleagues to...


  • Cape Town, Western Cape, South Africa Marriott International Full time

    Job title : Guest Service Duty ManagerJob Location : Western Cape, Cape TownDeadline : April 03, 2025Quick Recommended LinksJobs by Location Job by industries JOB SUMMARY FunctionReporting to the Guest Services Experience Manager, the successful incumbent will be responsible to foster relationships with guests to enhance the guest experience. Display a...


  • Cape Town, Western Cape, South Africa 21c Museum Hotels Full time

    Our VisionWe are committed to delivering exceptional guest experiences, while continuously improving our services and operations. Our vision is to become the leading hotel chain in the industry, known for our high-quality service, excellent amenities, and warm hospitality.Job DescriptionThe Front Office Manager will play a key role in ensuring that our...


  • Cape Town, Western Cape, South Africa Professional Recruitment Network Full time

    BenefitsWe offer a competitive salary package, including benefits such as health insurance, retirement plan, and paid time off.About UsWe are the Professional Recruitment Network, a leading recruitment agency providing high-quality job placement services to clients across various industries.About the CompanyOur client is a reputable organization in the...


  • Cape Town, Western Cape, South Africa Karen Tupper Recruitment Full time

    Guest Relations Officer – Luxury Wine Estate Franschhoek, Cape TownA luxury wine estate in the Franschhoek area is seeking a dedicated and service-oriented Guest Relations Officer to ensure an exceptional guest experience at its exclusive lodges. The ideal candidate will have a passion for hospitality and a talent for making every guest feel welcome and...


  • Cape Town, Western Cape, South Africa Cullinan Holdings Limited Full time

    Career Opportunity:Cullinan Holdings Limited invites applications for a Guest Services Officer position at the Cape Town International Airport. As a valued member of our team, you will be responsible for crafting memorable guest experiences, ensuring our clients feel welcome and supported throughout their journey.Main Responsibilities:Coordinate pre-arrival...


  • Cape Town, Western Cape, South Africa Marriott Full time

    Job OverviewWe are seeking a highly skilled Guest Experience Specialist to join our team at Marriott International. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences that exceed expectations.Key Responsibilities:Provide personalized service to guests, ensuring their stay is comfortable and...


  • Cape Town, Western Cape, South Africa Marriott International Full time

    Job title : Guest Experience Expert (Receptionist) - Protea Hotel by Marriott Breakwater Lodge WaterfrontJob Location : Western Cape, Cape TownDeadline : March 26, 2025Quick Recommended LinksJobs by Location Job by industries POSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience...


  • Cape Town, Western Cape, South Africa Marriott International Full time

    Job title : Guest Experience Expert (Night Receptionist) - Protea Hotel by Marriott Breakwater Lodge WaterfrontJob Location : Western Cape, Cape TownDeadline : April 03, 2025Quick Recommended LinksJobs by Location Job by industries POSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an...


  • Cape Town, Western Cape, South Africa Marriott International Full time

    Job title : Guest Experience Expert (Receptionist) - Cape Town Marriott Hotel Crystal TowerJob Location : Western Cape, Cape TownDeadline : March 13, 2025Quick Recommended LinksJobs by Location Job by industries POSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is...


  • Cape Town, Western Cape, South Africa CME Recruitment Full time

    Job Description:Responsible for overseeing the smooth operation of the front office and ensuring seamless guest experiences.Maintain high standards of conduct, uniform, language, and grooming among staff members.Coordinate and prepare staff rosters to guarantee adequate coverage in guest relations.Ensure timely completion of tasks and responsibilities.


  • Cape Town, Western Cape, South Africa Marriott International Full time

    Job title : Guest Experience Expert (At Your Service) - Cape Town Marriott Hotel Crystal TowersJob Location : Western Cape, Cape TownDeadline : March 13, 2025Quick Recommended LinksJobs by Location Job by industries POSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is...