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German Speaking Customer Service Representative
2 weeks ago
We are looking for a dedicated and customer-focused Guest Services Officer to join our team at the Cape Town International Airport. In this role, you will be responsible for providing exceptional guest experiences, ensuring that our clients receive top-notch service throughout their journey.
Main Duties:
- Pre-arrival preparation, including coordinating with tour guides and suppliers.
- Delivering personalized guest services, ensuring seamless interactions with clients.
- Managing departures, including assisting with VAT refunds and ensuring a smooth check-out process.
- Providing prompt responses to guest inquiries and resolving any issues efficiently.
Essential Requirements:
- Minimum 3 years' experience in a guest-facing role, preferably within an airport environment.
- German language proficiency (B2 level).
- Excellent communication and interpersonal skills.
- Ability to work flexible hours, including evenings and weekends.
