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Travel Industry Liaison Officer

1 week ago

Cape Town, Western Cape, South Africa Cullinan Holdings Limited Full time
Career Opportunity:
Cullinan Holdings Limited invites applications for a Guest Services Officer position at the Cape Town International Airport. As a valued member of our team, you will be responsible for crafting memorable guest experiences, ensuring our clients feel welcome and supported throughout their journey.

Main Responsibilities:
  • Coordinate pre-arrival preparations, including arranging tours and activities.
  • Deliver exceptional guest services, ensuring seamless interactions with clients.
  • Manage departures, including handling VAT refunds and ensuring a smooth check-out process.
  • Provide timely responses to guest inquiries and resolve any issues efficiently.

Required Skills:
  • Minimum 3 years' experience in a guest-facing role, preferably within an airport environment.
  • German language proficiency (B2 level).
  • Excellent communication and interpersonal skills.
  • Ability to work flexible hours, including evenings and weekends.