Banking Operations Lead

6 days ago


Cape Town, Western Cape, South Africa Capitec Bank Full time

Job Summary

As a Team Leader at Capitec Bank, you will play a critical role in driving team performance and ensuring excellent customer service. We are looking for an experienced leader who can motivate and guide the team to achieve their goals.

About You

  • A minimum of 3-5 years' experience in a banking, retail, finance, or client service environment.
  • Proven leadership skills and experience in managing teams.
  • Strong communication and interpersonal skills.

Key Responsibilities

  • To coordinate and lead the team in full alignment with relevant plans, strategies, policies, procedures, and set standards.
  • To manage performance, motivation, quality, and day-to-day operational activities of the team.

Requirements

  • A Grade 12 National Certificate / Vocational is required.

Qualifications

  • A Grade 12 National Certificate / Vocational is required.

Knowledge and Skills

  • Leadership Best Practices.
  • People management principles.
  • Customer relationship management.
  • HR principles and processes.
  • Capitec banking system.
  • Liaising with 3rd party providers.
  • Working knowledge of legislation relevant to the banking environment.

Conditions of Employment

  • A clear criminal and credit record.
  • Willingness to work flexible hours, including Saturdays and Public Holidays.


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