NOC Team Manager

17 hours ago


Cape Town, Western Cape, South Africa Tower Group (Pty) Ltd Full time

The Tower Group (Pty) Ltd is seeking an exceptional Data Centre Service Delivery Manager to lead the MTN Data Centre Managed Services NOC Team. As a key member of the team, you will be responsible for ensuring the availability, reliability, and optimal performance of all critical infrastructure within the data centre.

In this role, you will work closely with the NOC team to monitor and maintain all data centre infrastructure, identify and resolve incidents to minimize downtime, and develop and implement NOC policies, procedures, and best practices to enhance operational efficiency.

Requirements
  • Minimum 3 years of experience in a Data Centre NOC Management role, with a focus on network equipment, power, and cooling systems.
  • Strong understanding of data centre operations, infrastructure monitoring, and incident management.
  • Experience managing UPS, generators, HVAC, and DC power plants.
  • Familiarity with ITIL processes and best practices for NOC management.
Responsibilities
  1. NOC Operations & Management

    Lead and manage the NOC team to ensure the effective operation of data centre infrastructure.

    Identify and address potential issues before they impact service delivery.

    Develop and implement strategies to mitigate risks and ensure business continuity.

  2. Team Leadership & Development

    Manage and mentor the NOC team, ensuring continuous skill development and performance management.

    Provide training and guidance to ensure staff are equipped to handle complex data centre operations.


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