Data Centre Service Delivery Manager

17 hours ago


Cape Town, Western Cape, South Africa Tower Group (Pty) Ltd Full time

Tower Group (Pty) Ltd is seeking a highly skilled Data Centre Infrastructure Specialist to join our team. As a key member of the NOC team, you will be responsible for ensuring the availability, reliability, and optimal performance of all critical infrastructure within the data centre.

In this role, you will work closely with the NOC team to monitor and maintain all data centre infrastructure, identify and resolve incidents to minimize downtime, and develop and implement NOC policies, procedures, and best practices to enhance operational efficiency.

Requirements
  • Minimum 3 years of experience in a Data Centre NOC Management role, with a focus on network equipment, power, and cooling systems.
  • Strong understanding of data centre operations, infrastructure monitoring, and incident management.
  • Experience managing UPS, generators, HVAC, and DC power plants.
  • Familiarity with ITIL processes and best practices for NOC management.
Responsibilities
  1. NOC Operations & Management

    Lead and manage the NOC team to ensure the effective operation of data centre infrastructure.

    Identify and address potential issues before they impact service delivery.

  2. Infrastructure & Technical Oversight

    Oversee the health and performance of network equipment, cooling systems (HVAC), power backup systems (UPS, generators, DC plants), and AC units.

    Work closely with vendors and service providers to ensure timely maintenance and support.



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