Technical Support Engineer II
1 week ago
In this Technical Support Engineer II position at TalentCru, you will play a critical role in ensuring the smooth operation of our IT services. As a key member of our team, you will provide top-notch technical support to our customers, troubleshoot complex issues, and develop solutions to improve our services.
Key Responsibilities:- Provide technical support to customers via phone, email, or in-person
- Troubleshoot complex technical issues related to computer hardware, software, and networking
- Develop and deploy solutions to improve our IT services
- Work closely with cross-functional teams to ensure seamless service delivery
- Participate in ongoing training and professional development to stay up-to-date on the latest technologies
Requirements:
- BSc/BA in IT/Computer Science/Information Technology or Computer Science/IT Engineering
- Minimum of 5 to 8 years' experience in an IT Service Desk environment that runs Microsoft Software and Applications
- Tech savvy with working knowledge of office automation products, databases, and remote control
- Ability to diagnose and resolve complex technical issues
- Excellent communication and interpersonal skills
Estimated Salary: $90,000 - $125,000 per annum
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