Global Client Care Representative

6 days ago


Cape Town, Western Cape, South Africa TTEC Full time

Are you passionate about delivering exceptional customer experiences? Do you have a strong background in customer service and a keen interest in technology? If so, we would love to hear from you

About TTEC

TTEC is a global company that specializes in customer experience solutions. We are committed to building engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology.

Job Description

As a Global Client Care Representative, you will be responsible for delivering exceptional customer experiences through various communication channels. You will work closely with our clients to understand their needs and provide tailored solutions to resolve their issues.

Key Responsibilities
  • Respond to customer inquiries and concerns via phone, email, and chat
  • Conduct research to provide accurate and timely resolutions to customer issues
  • Collaborate with internal teams to ensure seamless customer experience
Requirements
  • 6 months or more of customer service experience
  • High school diploma or equivalent
  • Strong product knowledge and computer skills
What We Offer
  • A supportive and inclusive work environment
  • Ongoing training and development opportunities
  • A competitive salary of approximately R120,000 per annum
  • A comprehensive benefits package, including health and wellness incentives


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