Technology Support Specialist

2 weeks ago


Sandton, South Africa Dimension Data Full time
Job Summary:

The Technology Support Specialist at Dimension Data is responsible for the setup and configuration of equipment at client sites.

They will work closely with the Engineering organization to provide installation and break/fix functions for clients.

This role involves installing and testing new software and hardware, maintaining servers and network hardware, and diagnosing and troubleshooting hardware failures.

The successful candidate will provide telephonic, remote, and on-site support to clients.

This role may include any aspect of product field support, including system hardware and software, medical or laboratory devices and equipment, and systems networking.

Key Responsibilities:

  • Provide technical support to customers on operational or maintenance aspects of system equipment
  • Diagnose mechanical, hardware, software, and systems failures using established procedures
  • Determine the most cost-effective repair/resolution to minimize customer downtime
  • Prepare reports for analysis of product failure trends and serviceability issues
  • Collaborate with the Engineering organization to provide install and break/fix functions for clients
  • Engage with clients and assist with software and hardware installation and break/fix functions at lower levels of complexity

Requirements:

  • Relevant vendor and product certification together with the required vocational training completed
  • Demonstrable related experience gained within a similar IT environment


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