System Training and Support Specialist

7 months ago

Sandton, South Africa Regenesys Full time

**Job Title: Systems Training and Support Specialist**

**Key Responsibilities**:

- Develop and deliver training materials, including manuals, guides, and presentations, to support training sessions.
- Maintain a comprehensive knowledge base of common technical issues and their solutions to facilitate efficient problem-solving for employees.
- Assist in the development and implementation of system upgrades and changes by providing input based on user feedback and needs.
- Collaborate with the training team to continually improve training materials and methods based on user feedback and industry best practices.
- Document and report user feedback and issues to the IT and management teams to guide system improvements and enhancements.

**Qualifications and Skills**:

- ** Bachelor’s degree in information technology**, computer science, or a related field.
- Proven experience in delivering effective training sessions to individuals or groups.
- Excellent communication and interpersonal skills to effectively train and support employees at all levels.
- Strong problem-solving and troubleshooting abilities, with the ability to think analytically and logically.
- Ability to adapt to new technologies and quickly understand and incorporate new features and functionalities into training programs.
- Knowledge of adult learning principles and instructional design techniques.
- Attention to detail and strong organizational skills to manage multiple training sessions and support requests simultaneously.
- Ability to work independently and collaboratively in a team environment.

Note: This job specification is intended to describe the general nature and level of work performed by employees in this role. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required.

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