Service Operations Manager
3 weeks ago
We are seeking an experienced Service Manager to lead our automotive service department in Johannesburg. The ideal candidate will have a proven track record of managing a profitable service department, delivering high-quality service, and exceeding customer satisfaction targets.
Key Responsibilities:
- Drive productivity, efficiency, and customer service level index goals and objectives.
- Manage a profitable workshop against budget, analyzing performance data and controlling expenses.
- Escalate technical problems, provide support to technical staff, and implement corrective action plans.
- Control work in progress, manage end-to-end throughput, and maintain awareness of vehicle status.
- Achieve industry-leading standards of customer care, process efficiency, and cost control.
- Exceed labor sales objectives through efficient workshop operations management.
- Ensure efficient equipment and asset control, administer processes, and maintain high customer satisfaction.
- Manage the annual budget of the Service Department and ensure compliance with OEM and business policies.
- Maintain good housekeeping, improve environmental, health, and safety standards, and conduct departmental meetings.
- Manage the training of all service staff, lead, manage, attract, retain, appraise, and develop staff.
Requirements:
- Senior Certificate (Grade 12) or equivalent NQF 4 qualification.
- 5+ years' experience as a Service Manager.
- Recognised Management Diploma or Certificate - an advantage.
- Qualified Motor Technician - Mandatory.
- Valid, unendorsed driver's license and the ability to competently and legitimately drive.
- Computer literate and effective understanding of financial principles, including budgeting and forecasting.
- Effective understanding of relevant technology and systems and environmental and occupational health & safety acts.
As a Service Manager at Bonafide Human Capital (Pty) Ltd, you will be responsible for leading a high-performing service team, driving business growth, and delivering exceptional customer experiences. If you have a passion for the automotive industry, excellent leadership skills, and a proven track record of success, we encourage you to apply for this exciting opportunity.
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