Automotive Service Consultant

4 weeks ago


Johannesburg, Gauteng, South Africa Mototeam (Pty) Ltd Full time
Job Summary

We are seeking a highly skilled and experienced Service Advisor to join our team at Mototeam (Pty) Ltd. As a Service Advisor, you will play a crucial role in providing exceptional customer service, ensuring seamless vehicle servicing, and driving sales growth.

Key Responsibilities
  • Customer Service: Provide top-notch customer service, ensuring customer satisfaction and loyalty.
  • Service Booking and Quoting: Efficiently manage service bookings, quotations, and costing to meet customer expectations.
  • Technical Consultation: Offer expert technical advice to customers, addressing their vehicle concerns and needs.
  • Sales and Upselling: Identify opportunities to upsell and cross-sell services and products, driving sales growth.
  • Administration: Maintain accurate records, manage paperwork, and perform administrative tasks as required.
Requirements
  • Matric Certificate: A minimum of a Matric Certificate is required.
  • Service Advisor Experience: A minimum of 2 years of experience as a Service Advisor in an automotive dealership, preferably within V.W./Ford/Toyota.
  • Computer Literacy: Proficiency in MS Office Suite and CRM knowledge is essential.
  • Additional Requirements: Previous experience as an automotive technician is advantageous. Strong communication and teamwork skills, with the ability to collaborate effectively with other technicians and engineers, are also required. A valid driver's license, own transport, and a clean driving record are necessary.


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