Senior Account Manager

4 weeks ago


Johannesburg, Gauteng, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full time

About This Role

We are seeking a seasoned Key Account Manager to join our team at Staff Unlimited Recruitment Pty Ltd T/A MPC Recruitment Group EC. As a Key Account Manager, you will be responsible for growing and retaining a portfolio of clients in the logistics industry.

Key Responsibilities

  1. Manage multiple clients according to the client life cycle stages.
  2. Maintain the Executive Sponsor relationship with client sponsors and clients.
  3. Develop and maintain client information packs.
  4. Manage the opening of accounts process and continuously update client information.
  5. Be accountable for contract negotiations, understanding and mitigating identified risks.
  6. Present new products, processes, and strategies to clients.
  7. Manage client queries and ensure quality checks on estimates.
  8. Compile client-specific business reports and quality check data integrity.
  9. Identify opportunities for growth within clients' businesses.
  10. Record under threat and lost accounts on the CRM system.
  11. Manage service level agreements through reporting and reviews.
  12. Facilitate rate negotiations and increases.
  13. Arrange and control customer action plan processes for clients.
  14. Identify and report quantified value for clients.
  15. Take meeting minutes and follow up to close out.
  16. Manage client debtors to keep within agreed payment terms and resolve queries in days sales outstanding.
  17. Ensure standard operating procedures are signed off by clients, documented, and maintained.
  18. Ensure the company complies with client health, safety, and environment requirements.
  19. Compile monthly revenue reports for clients and portfolios.
  20. Coordinate available client logistics training.

Requirements

  • Minimum 5 years' experience in Freight Forwarding.
  • Own vehicle a must, driver's license, ability to travel.
  • Matric – Essential.
  • Tertiary Qualifications: B.Com Logistics/Supply Chain Management would be beneficial but not a requirement.
  • Computer packages: CW, MS Word, Excel, PowerPoint, and Outlook.

About Us

Staff Unlimited Recruitment Pty Ltd T/A MPC Recruitment Group EC is a leading recruitment agency specializing in logistics and supply chain management. We are committed to providing exceptional recruitment services to our clients and candidates.



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