Insurance Operations Manager
3 days ago
We are seeking a highly skilled and experienced Insurance Operations Manager to lead our team of Underwriting Consultants. The successful candidate will be responsible for managing the day-to-day operations of the contact centre, ensuring that targets are met, and customers receive exceptional service.
The ideal candidate will have a proven track record of people management, with experience in driving service targets and managing team culture. They will also possess excellent communication skills, both verbal and written, and be able to negotiate effectively.
- Key Responsibilities:
- Manage the team of Underwriting Consultants to achieve targets and provide exceptional customer service.
- Develop and implement strategies to drive service excellence and improve customer satisfaction.
- Mentor and coach team members to enhance their skills and performance.
- Ensure compliance with regulatory requirements and company policies.
- Manage employee attendance, absence, and attrition within the team.
- National Diploma in (min NQF lev 5); or similar.
- Relevant Insurance Related Qualification will be advantageous.
- 3-4 years' experience in an operational environment, preferably within the short-term insurance industry.
- A proven track record of 1-2 years people management experience.
- Computer Literate (MS Office Packages).
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