Insurance Operations Manager

6 days ago


Johannesburg, Gauteng, South Africa The Recruitment Council Full time

The Recruitment Council is seeking a skilled Call Centre Manager to lead our outbound short term insurance team. The successful candidate will be responsible for implementing strategies from senior managers, improving sales efficiencies, and driving departmental profits.


Key Responsibilities:
  • Develop and implement operational plans to improve call centre performance
  • Lead, coach, and direct teams to achieve monthly sales targets and operational goals
  • Analyze data to identify trends and risks, and develop strategies to mitigate them
  • Motivate employees to learn, grow, and develop to assist the organization in reaching its goals

Requirements:
  • Leadership capability and strong communication skills
  • +6 years insurance sales call centre experience and +3 years supervisory experience
  • Relevant tertiary qualification and completed FAIS credits
  • Strong analytical capabilities and proficient in Excel


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