Senior Group-Travel Operations Specialist

4 weeks ago

Pretoria, Gauteng, South Africa ABC Worldwide Full time
Job Title: Senior Group-Travel Operations Specialist

About the Role:

We are seeking a highly organized and detail-oriented travel operations specialist to join our team at ABC Worldwide. The ideal candidate will have a strong understanding of travel-related programs, excellent product knowledge of Southern and East Africa, and the ability to manage multiple tasks under pressure.

Key Responsibilities:


  • Understanding and operating company quoting systems and other travel-related programs.
  • Have good product knowledge and sound geographical knowledge of Southern and East Africa.
  • Time management: ability to prioritize, plan and meet deadlines.
  • Effective communication - internally as well as externally.
  • Be professional and offer high service levels at all times.
  • Ability to handle pressure and volume - multitasking.
  • Emergency phone duty.
  • Obtain and where possible negotiate rates.
  • Ensure these rates are sent to be loaded in the operating system.
  • Use preferred suppliers.
  • Ensure to visit the preferred suppliers and get to know the products.
  • Put in place and manage provisional bookings.
  • Run all aspects of tours within budget.
  • Make sure provisional bookings (hotels, guides, coaches, activities, etc.) are in place and that the suppliers booked fit in the quote.
  • Try reasonably to increase margin without cutting quality and standard.
  • Brief guides and make sure they fit the quality of the tour.
  • Produce guide manuals and ensure a smooth operation of the tour.
  • Ensure agent's information and tour information correspond.
  • Assist with the handling of complaints by gathering feedback from suppliers, guides, etc.
  • Be on constant lookout for new venues and activities - advise team & rest of office.
  • Take responsibility for all aspects of tours being run.
  • Doing necessary admin in order for the Accounts department to do their part on your tours.
  • Meet given targets.
  • Proofreading marketing materials sent by the agent for promotion of the tour.
  • Double-check guides booked for the tour.
  • Any other reasonable work-related assignments given by your direct or another manager.
  • Assist with management and training of junior consultants.


Qualifications and Skills:


  • Strong understanding of travel-related programs and quoting systems.
  • Excellent product knowledge of Southern and East Africa.
  • Effective time management and organizational skills.
  • Strong communication skills, both internal and external.
  • Professional demeanor with high service levels.
  • Ability to handle pressure and multitask.
  • Negotiation skills for obtaining rates.
  • Familiarity with preferred suppliers and their products.
  • Budget management skills.
  • Attention to detail in booking and managing tours.
  • Problem-solving skills for handling complaints and feedback.
  • Proactive in discovering new venues and activities.
  • Administrative skills for necessary documentation.
  • Proofreading skills for marketing materials.
  • Leadership skills for managing and training junior consultants.


Experience:


  • Minimum of 3-5 years of experience in a similar role within the travel industry.
  • Proven experience in managing tours and travel operations.
  • Experience in handling multiple tasks and working under pressure.


What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and organized individual with a passion for travel, we encourage you to apply for this exciting opportunity.

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