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Senior Travel Consultant

2 months ago

Pretoria, Gauteng, South Africa ABC Worldwide Full time
Job Title: Senior Travel Consultant - Spanish Language Expert

Job Summary:

We are seeking a highly experienced Senior Travel Consultant with a strong background in Southern and East African travel consultancy. The ideal candidate will have excellent product knowledge and sound geographical knowledge of the region.

Key Responsibilities:

* Understanding and operating company quoting systems and other travel-related programs
* Have good product knowledge and sound geographical knowledge of Southern and East Africa
* Time management: ability to prioritize, plan and meet deadlines
* Effective communication – internally as well as externally
* Be professional and offer high service levels at all times
* Ability to handle pressure and volume – multitasking
* Emergency phone duty
* Do various quotations for agents
* Obtain and where possible negotiate rates
* Ensure these rates are sent to be loaded in the operating system
* Use preferred suppliers
* Ensure get to visit the preferred suppliers and get to know the products
* Put in place and manage provisional bookings
* Run all aspects of tours within budget
* Produce guide manuals and ensure a smooth operation of the tour
* Ensure agent's information and tour information correspond
* Assist with the handling of complaints by gathering feedback from suppliers, guides, etc.
* Assist with management and training of junior consultants
* Be on constant look out for new venues and activities – advise team & rest of office
* Take responsibility for all aspects of tours being run
* Doing necessary admin in order for the Accounts department to do their part on your tours
* Meet given targets
* Any other reasonable work-related assignments being given to you by you direct, or another manager
* Create invoices for agents and keep track of payment of the tour
* Proofreading marketing materials sent by the agent for promotion of the tour
* Double check guides booked for the tour
* Request sales updates on groups from agents, get the final booking numbers and ensure we have all information to run the tour

Requirements:

* 5+ years of experience in Southern and East African Travel Consultancy with a DMC.
* C1/C2 SPANISH Language proficiency
* Excellent product knowledge and sound geographical knowledge of Southern and East Africa.
* Ability to prioritize, plan, and meet deadlines.
* Effective communication skills, both internally and externally.
* Professionalism and high service levels at all times.
* Ability to handle pressure and volume while multitasking.
* Knowledge of preferred suppliers.
* Management and training skills for junior consultants.
* Ability to take responsibility for all aspects of tours being run.
* Ability to meet given targets.