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Training Coordinator

1 week ago

Sandton, South Africa Mediclinic International Full time

Job Overview:

We are seeking a highly skilled Training Coordinator to join our team at Mediclinic International. As a key member of our Contact Centre, you will be responsible for delivering exceptional training experiences that drive employee growth and development.

Main Responsibilities:
  1. Initial Training: Provide comprehensive training to new staff members and new products within the Contact Centre.
  2. Ongoing Development: Ensure continuous upskilling and improvement of Contact Centre employees towards delivering excellent service and patient experience.
  3. Leadership Support: Collaborate with the Contact Centre Leadership team and Contact Centre Operations to achieve business objectives.
Required Education and Experience:

Essential Education: Grade 12

Desired Education: Diploma/ Degree in Contact Centre Administration or Certificate in Human Resource Management/ Training and Development

Essential Minimum Experience: 4 years' contact centre experience and 1 year contact centre training or coaching experience

Desired Experience: 4 years' emergency contact centre experience and 2 years' contact centre training or coaching experience

Key Skills and Knowledge:
  1. Training Material Development: Create engaging training materials and programmes.
  2. Effective Communication: Communicate and coach content to various learning needs.
  3. Coaching and Quality Improvement: Foster a culture of continuous improvement and excellence.
  4. Healthcare Environment: Possess a comprehensive understanding of healthcare operations.
  5. Technical Skills: Proficient in MS Office and PC applications.
  6. Policies and Procedures: Familiarity with company policies, procedures, and benefits across all product lines.

Employment Equity Plan: Preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees meeting minimum requirements.