NOC Operations Coordinator

1 week ago


Pretoria, Gauteng, South Africa People Dimension Full time
NOC Coordinator Job Description

We are seeking a highly organized and detail-oriented NOC Coordinator to join our team at People Dimension. The successful candidate will be responsible for providing administrative support to the National Operating Centre Department, ensuring seamless ticket resolution and process flow.

Key Responsibilities:

  • Log, track, and resolve calls within defined service-level agreements (SLAs).
  • Prepare and submit customer reports.
  • Keep management and customers informed about status updates.
  • Collaborate with other departments to ensure requirements are met.
  • Coordinate team activities within standard operating procedures (SOPs).
  • Escalate and report technical issues.
  • Monitor and report ticketing system statistics.
  • Manage accounts and user access on the ticketing system.
  • Report to the Operations Manager on technical department issues and resolutions.

Requirements:

  • Proven experience as a coordinator, liaising between internal and external stakeholders.
  • Minimum 2 years of experience in a similar role.
  • Knowledge of IT (Connectivity – Network) or interest in IT.
  • Hands-on experience with MS Office Suite.

Essential Attributes:

  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking skills.
  • Positive attitude and strong work ethic.
  • Customer service orientation.
  • Professionalism.
  • Willingness to expand knowledge.
  • Team player with high dedication.
  • Ability to work under tight deadlines.

Qualifications:

  • Matric (with IT or CAT as a subject).


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