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NOC Operations Coordinator

2 months ago

Pretoria, Gauteng, South Africa People Dimension Full time

We are seeking a highly skilled NOC Operations Coordinator to join our team at People Dimension. As a key member of our National Operating Centre Department, you will be responsible for providing administrative support and coordinating the resolution of tickets distributed to NOC Staff.

**Key Responsibilities:**

  • Ensure that all calls are logged, tracked, and resolved within the defined service-level agreement (SLA).
  • Responsible for writing customer reports and maintaining accurate records.
  • Keep management and customers informed about the status update and provide regular progress reports.
  • Collaborate with other departments to ensure seamless execution of tasks and requirements.
  • Coordinate and ensure that the team works within established standard operating procedures (SOP).
  • Identify and report on any escalations within the technical department.
  • Provide statistical analysis of the Ticketing system and make recommendations for improvement.
  • Manage and maintain accounts on the Ticketing system.
  • Report to the Operations Manager on issues, problems, and resolutions in the technical department.

**Requirements:**

  • Proven work experience as a coordinator, with a strong track record of liaising between internal and external stakeholders.
  • Minimum 2 years of experience in a similar role.
  • Strong knowledge of IT (Connectivity – Network) or a willingness to learn.
  • Hands-on experience with MS Office Suite.

**Ideal Candidate:**

  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking skills.
  • A positive attitude and strong work ethic.
  • Customer Service orientated.
  • Professional.
  • Willingness to expand knowledge and skills.
  • A team player with high level dedication.
  • Ability to work under strict deadlines.

**Qualifications:**

  • Matric (with IT or CAT as a subject).