Strategic Insurance Support Specialist

2 months ago


Durban, KwaZulu-Natal, South Africa EMPIRE RECRUITMENT Full time
Key Responsibilities

The purpose of this role is to provide effective backup support to Branch and Team, delivering high levels of client service and skills in line with operating procedures and governance.

Qualifications and Requirements

Matric, FAIS Compliant (Full Short Term Insurance Qualification at NQF level 4 or higher). A higher qualification is advantageous.

Successful completion of RE1 / 5.

Minimum Requirements

Effective time management skills, computer literacy (TIAL, Word, Excel, Outlook, PowerPoint), email, telephone etiquette, and a strong understanding of SOPs. A high standard of written and spoken English is essential.

Minimum Years of Experience

Five years of relevant work experience in short-term insurance.

Key Performance Areas

1. Underwriting, processing, and backup support for accounts and credit control.

2. Compliance adherence.

3. Occasional client interfacing and associated skills.

4. Managing own area of control, deadlines, and diary management.

Key Clients

Management and Directors, Internal Staff, External Service Providers, Clients / Customers, and others.



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