Front Desk Associate, Western Cape

3 weeks ago

Cape Town, Western Cape, South Africa Sheldon Recruitment and Selection Full time

At Sheldon Recruitment and Selection, we are seeking a highly skilled Front Desk Associate to join our team in Durbanville. This role offers a unique opportunity for individuals who enjoy working in a fast-paced environment and providing exceptional customer service.

Job Summary:

  • We are looking for an experienced and efficient Front Desk Associate to manage the front office operations, ensuring seamless check-ins and check-outs of guests.
  • The ideal candidate will possess excellent communication skills, be able to work effectively under pressure, and maintain confidentiality when dealing with sensitive information.
  • The successful candidate will also be responsible for managing guest documents, distributing emails, and performing various administrative tasks.

Responsibilities:

  1. Check-in/out guests, receive/incoming calls, and provide accurate information regarding hotel services.
  2. Show guests to relevant conference rooms on arrival and ensure their needs are met.
  3. Collate end-of-day guest documents, scan them into the server, and deliver to the accounts department.
  4. Distribute emails, administer petty cash, and perform pit checks.
  5. Prepare handovers to late shifts, set up conference venues, and ensure they are clean and presentable.
  6. Meet and greet delegates, assist with technical setup, and serve snacks and refreshments.
  7. Manage security at each shift, IT-related queries, and action Hotel Operating Equipment Repairs.
  8. Conduct regular spot checks and manage company vehicle maintenance and services.
  9. Ensure health and safety as well as fire regulations are maintained.

Requirements:

  • Previous experience in a related role in the hotel industry.
  • At least one year of experience with semper system or similar PMS system.
  • Presentable and good communication skills.
  • Good administrative ability and computer literacy.

Salary Information: Salary is negotiable based on experience.

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