Customer Service Representative

4 weeks ago


Cape Town, Western Cape, South Africa Call Centre Staffing Full time
Customer Service Agent Job Description

We are seeking a highly skilled and customer-focused Customer Service Agent to join our team at Call Centre Staffing.

Key Responsibilities:

  • Respond to customer inquiries via email or chat, providing timely and accurate information about products, services, and order status.
  • Assist customers in placing, modifying, or cancelling orders, ensuring accurate entry of order details.
  • Resolve customer complaints in a professional and courteous manner, aiming to provide a satisfactory resolution.
  • Offer detailed product information, including specifications, availability, and pricing, to help customers make informed decisions.
  • Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery.
  • Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates.
  • Identify opportunities to recommend additional or alternative products that may suit the customer's needs.
  • Record customer feedback and complaints to share with relevant departments, helping the company improve its products and services.
  • Ensure compliance with company policies, procedures, and quality standards during all customer interactions.
  • Collaborate with teams like logistics, inventory, and marketing to resolve customer issues and ensure seamless service delivery.

Requirements:

  • At least 3 years of experience working on an online retail campaign in a call centre environment.
  • Matric qualification.
  • Fibre/5G connectivity, as this is a work-from-home position.


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