Guest Services Liaison

2 days ago


Midrand, Gauteng, South Africa Workforce Group Full time
Responsibilities

The successful candidate will be responsible for:

  • Providing exceptional guest service, including welcoming and assisting guests, responding to their queries, and resolving any issues that may arise.
  • Managing reservations, check-in, and check-out processes, including handling cash transactions and credit card payments.
  • Maintaining accurate records of guest interactions, special requests, and preferences.
  • Collaborating with other hotel departments to ensure seamless delivery of services and exceeding guest expectations.
Requirements

To succeed in this role, you must have:

  • A high level of spoken and written English, with excellent communication and interpersonal skills.
  • Experience in hospitality, reception, or a similar customer-facing environment.
  • A proven track record of delivering exceptional customer service, with a focus on building strong relationships with guests.
  • The ability to work effectively in a fast-paced environment, prioritizing tasks, and meeting deadlines.
  • Familiarity with Opera software or similar systems is an asset.
Benefits

We offer a competitive compensation package, including:

  • A salary commensurate with experience.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.


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