ITSM Solution Designer

3 days ago


Cape Town, Western Cape, South Africa IOCO Full time
Job Description

We are seeking an experienced ServiceNow Developer to lead the design and management of our ServiceNow platform. The successful candidate will focus on creating scalable solutions, optimizing performance, and ensuring alignment with business goals.

Main Responsibilities:
  • Develop and implement ServiceNow solutions, including custom applications, integrations, scripts, and workflows.
  • Perform daily administration of the ServiceNow platform, including user management, access controls, system upgrades, and security configurations.
  • Manage service requests, incident resolutions, and troubleshooting to maintain optimal platform performance and minimize downtime.
  • Create, manage, and deploy ServiceNow catalogue items, reports, dashboards, and automation solutions to improve operational efficiency.
  • Ensure adherence to ITSM best practices and maintain compliance with governance frameworks and security policies.
Requirements:
  • A minimum of 6+ years of ServiceNow Development and Administration experience, including operational tasks such as catalogue maintenance and system updates.
  • Strong expertise in ServiceNow modules such as ITSM, ITOM, ITBM, HRSD, or CSM.
  • Proven experience as a ServiceNow Architect, with at least 2 years of hands-on experience in ServiceNow design and development.
  • Strong experience in custom ServiceNow application development and integrations.
Personal Attributes:
  • Strong development skills with the ability to build, test, and deploy ServiceNow applications.
  • High attention to detail and commitment to ensuring system stability and security.
  • Excellent communication and collaboration skills, with the ability to engage with business stakeholders and technical teams.

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