Technical Service Management Expert

6 days ago


Cape Town, Western Cape, South Africa Dlkgroup Full time

We are seeking an ITSM expert to lead our digital service delivery efforts. The ideal candidate will have extensive experience in ITIL best practices and a proven track record of successful ITSM deployments.

This role requires a strong understanding of ITSM processes and the ability to configure and integrate ITSM tools effectively. The successful candidate will be responsible for deploying and implementing ITSM solutions, configuring ITSM tools, and managing integration between ITSM tools and other critical systems.

Key Responsibilities
  • Deploy and implement ITSM solutions.
  • Configure ITSM tools.
  • Manage integration between ITSM tools and other critical systems.
  • Maintain and troubleshoot ITSM solutions.
  • Provide expert advice on ITIL best practices and methodologies.
  • Develop and deliver training sessions for staff on ITSM tools and processes.
  • Create and maintain comprehensive documentation for all ITSM processes and tools.
  • Work closely with cross-functional teams to align ITSM strategies with business objectives and improve service delivery.
  • Generate and analyze reports on ITSM performance metrics.


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