Technical Solution Architect

3 days ago


Cape Town, Western Cape, South Africa DLK Group Full time

Job Description

Cape Town, South Africa | We are seeking a highly skilled Senior Developer to enhance our IT Service Management (ITSM) system. This critical role involves designing, developing, implementing, and supporting ITSM solutions that align with organizational goals.

  • Lead the design and development of enhancements and customizations for the ITSM system.
  • Collaborate with stakeholders to gather requirements and translate them into technical solutions that meet business needs.
  • Provide advanced technical solutions to resolve complex issues within the ITSM tool.
  • Diagnose and troubleshoot system problems, ensuring timely and effective resolution to minimize service disruptions.
  • Monitor system performance and conduct routine maintenance to ensure optimal functionality.
  • Implement updates, patches, and upgrades to maintain system integrity, security, and compliance with industry standards.
  • Create and maintain comprehensive technical documentation for system architecture, configurations, and development processes.
  • Document solutions and troubleshooting methodologies to facilitate knowledge sharing and training within the team.
  • Mentor and support junior developers and team members, fostering a collaborative environment.
  • Work closely with IT teams, project managers, and business stakeholders to ensure alignment on project goals and timelines.
  • Develop training materials and conduct sessions to educate end-users on system features and functionalities.
  • Provide ongoing support to users, addressing their queries and enhancing their understanding of the ITSM tool.
  • Ensure all development and support activities comply with ITIL standards and organizational policies.
  • Stay abreast of industry trends and best practices in ITSM development and software engineering.


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