Technical Solution Architect
3 days ago
Job Description
Cape Town, South Africa | We are seeking a highly skilled Senior Developer to enhance our IT Service Management (ITSM) system. This critical role involves designing, developing, implementing, and supporting ITSM solutions that align with organizational goals.
- Lead the design and development of enhancements and customizations for the ITSM system.
- Collaborate with stakeholders to gather requirements and translate them into technical solutions that meet business needs.
- Provide advanced technical solutions to resolve complex issues within the ITSM tool.
- Diagnose and troubleshoot system problems, ensuring timely and effective resolution to minimize service disruptions.
- Monitor system performance and conduct routine maintenance to ensure optimal functionality.
- Implement updates, patches, and upgrades to maintain system integrity, security, and compliance with industry standards.
- Create and maintain comprehensive technical documentation for system architecture, configurations, and development processes.
- Document solutions and troubleshooting methodologies to facilitate knowledge sharing and training within the team.
- Mentor and support junior developers and team members, fostering a collaborative environment.
- Work closely with IT teams, project managers, and business stakeholders to ensure alignment on project goals and timelines.
- Develop training materials and conduct sessions to educate end-users on system features and functionalities.
- Provide ongoing support to users, addressing their queries and enhancing their understanding of the ITSM tool.
- Ensure all development and support activities comply with ITIL standards and organizational policies.
- Stay abreast of industry trends and best practices in ITSM development and software engineering.
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