Genesys Solutions Engineer

2 days ago


Cape Town, Western Cape, South Africa Sabio Full time

Sabio is a dynamic and innovative company that provides expert solutions for Contact Centre needs. We are looking for a skilled Genesys Solutions Engineer to join our team.

This role involves working with Genesys Cloud applications and support methodologies to deliver technical support services to our customers. The ideal candidate will have a strong background in technical support and a passion for delivering exceptional customer experiences.

Key responsibilities include:

  • Providing technical support to our customers through various communication channels.
  • Investigating and resolving technical issues using analytical problem-solving skills.
  • Collaborating with internal teams to deliver proactive maintenance, break fix, change, and automation activities.
  • Developing and maintaining accurate records of support activities and customer interactions.
  • Participating in knowledge sharing initiatives to contribute to the development of our ITSM Knowledge Base.

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