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IT Service Management Expert

2 weeks ago

Cape Town, Western Cape, South Africa DLK Group Full time

About the Job

The DLK Group is seeking a highly skilled Senior Developer to enhance its IT Service Management (ITSM) system. In this critical role, you will be responsible for designing, developing, implementing, and supporting ITSM solutions that align with organizational goals.

  • Design and develop enhancements and customizations for the ITSM system.
  • Collaborate with stakeholders to gather requirements and translate them into technical solutions that meet business needs.
  • Provide advanced technical solutions to resolve complex issues within the ITSM tool.

Key Responsibilities

  • Diagnose and troubleshoot system problems, ensuring timely and effective resolution to minimize service disruptions.
  • Monitor system performance and conduct routine maintenance to ensure optimal functionality.
  • Implement updates, patches, and upgrades to maintain system integrity, security, and compliance with industry standards.