Customer Loyalty Champion
3 weeks ago
We are seeking an experienced Retention Specialist to join our team at Initiate International in Cape Town. The successful candidate will be responsible for developing and executing customer retention strategies across various channels, driving customer loyalty and lifetime value.
About the Role:- Campaign Management: Develop and launch high-impact retention campaigns via email, SMS, and push notifications, ensuring maximum engagement and ROI.
- Data Analysis: Analyze campaign performance data, identify trends, and provide actionable insights to inform future strategy.
- Strategy Development: Collaborate with our dynamic team to design and implement innovative retention strategies that boost customer lifetime value (CLV) and reduce churn.
- Segmentation: Use advanced customer data to create targeted segments, ensuring each customer feels valued and engaged.
- Project Coordination: Manage the promotional calendar to guarantee timely execution of campaigns and minimize errors.
- A minimum of 2 years' experience in retention or marketing roles, preferably in online gambling or sports betting.
- Bachelor's degree or diploma in Marketing, Business, or a related field.
- Strong understanding of online sports betting products and ability to design engaging campaigns.
- Familiarity with CRM platforms and campaign management tools (e.g., Optimove, Salesforce).
- Excellent analytical and problem-solving skills, with the ability to extract actionable insights from data.
- Proven ability to craft compelling messages and adapt to fast-paced environments.
- Strong organizational skills and attention to detail.
The estimated annual salary for this role is approximately R550,000 - R700,000 depending on experience.
We offer a competitive compensation package, including a comprehensive benefits program, to attract and retain top talent.
-
Customer Loyalty Champion
2 weeks ago
Cape Town, Western Cape, South Africa Initiate International Full timeRetention Specialist Role at Initiate InternationalWe are seeking an experienced Retention Specialist to join our team in Cape Town and drive customer loyalty through engaging, data-driven campaigns.About the Job:The successful candidate will be responsible for executing high-impact retention campaigns across channels like email, SMS, and push notifications,...
-
Customer Loyalty Champion
4 weeks ago
Cape Town, Western Cape, South Africa Initiate International Full timeWe are seeking a seasoned Retention Specialist in Cape Town to spearhead our customer retention efforts.About the RoleThe ideal candidate will possess a strong understanding of data-driven campaigns and be able to execute high-impact retention strategies. Key responsibilities include campaign execution, data analysis, customer segmentation, and retention...
-
Customer Loyalty Strategist
4 weeks ago
Cape Town, Western Cape, South Africa Initiate International Full timeJob OverviewWe are seeking a highly skilled Customer Loyalty Strategist to join our team at Initiate International.
-
Customer Support Specialist
4 weeks ago
Cape Town, Western Cape, South Africa Mukuru Full timeOverviewMukuru is a dynamic and growing company seeking a skilled Customer Support Specialist to join our team. This role plays a critical part in delivering exceptional customer experiences, ensuring customer satisfaction, and promoting loyalty to the Mukuru brand.
-
Customer Experience Champion
3 weeks ago
Cape Town, Western Cape, South Africa MyRunway Full timeAbout MyRunwayAt MyRunway, we're committed to delivering exceptional customer experiences that set us apart in the e-commerce scene. As our Customer Service Assistant, you'll play a vital role in helping us achieve this goal.Salary and BenefitsWe offer a competitive salary of $45,000 - $55,000 per year, depending on experience. You'll also enjoy a range of...
-
Customer Experience Champion
3 weeks ago
Cape Town, Western Cape, South Africa HomeChoice Holdings Limited Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Experience Champion to join our team at HomeChoice Holdings Limited. As a key member of our showroom staff, you will be responsible for delivering exceptional customer service, managing stockroom operations, and contributing to sales revenue growth.Key Responsibilities:Customer Service:...
-
Customer Experience Champion
4 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeWNS Global Services is committed to delivering exceptional customer service, and as a Call Centre Agent, you will play a vital role in achieving this goal. About the RoleThis exciting opportunity involves handling high-volume customer enquiries, resolving issues efficiently, and providing accurate information on products and services. You will be responsible...
-
Retention and Loyalty Strategist
1 month ago
Cape Town, Western Cape, South Africa Initiate International Full timeImmerse yourself in the dynamic world of online sports betting and drive customer loyalty through engaging campaigns. We're seeking a Retention and Loyalty Strategist to leverage data insights and creative ideas to maximize retention rates.Key Responsibilities:Campaign Architect: Develop and execute high-impact retention campaigns across multiple channels,...
-
Product Management Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Paracon Full timeJob Title: Product Management Specialist - Rewards and LoyaltyA competitive salary of R850,000 to R1,200,000 per annum is offered for this position.About the JobWe are seeking an experienced Product Management Specialist to join our team at Paracon. As a Product Management Specialist, you will be responsible for developing and implementing comprehensive...
-
Financial Planning Specialist
4 weeks ago
Cape Town, Western Cape, South Africa Old Mutual Full timeOld Mutual is a leading insurance company that believes in the African opportunity. Our diverse talent reflects this, and we are committed to championing our valued customers' success.The role of Financial Planning Specialist is about identifying customers' financial needs and providing sound advice to help them achieve their lifetime goals. This involves...
-
Champion Financial Strategist
6 days ago
Cape Town, Western Cape, South Africa Old Mutual Full timeJob OverviewA competitive salary of R500,000 - R700,000 per annum is available for this exciting role.About the RoleWe are seeking a self-motivated and dynamic individual who can champion our valued customers to achieve their lifetime goals.The ideal candidate will have a strong entrepreneurial spirit and be passionate about providing sound financial...
-
Customer Experience Champion
3 weeks ago
Cape Town, Western Cape, South Africa MyRunway Full timeMyRunway OpportunityWe are seeking a highly skilled Customer Service Assistant to join our team at MyRunway. As a key member of our customer-centric team, you will be responsible for delivering exceptional customer support across various platforms.Key Responsibilities:Provide top-notch customer support via phone, email, and other channels.Collaborate with...
-
Cape Town, Western Cape, South Africa Prestige Cosmetic Group Full timeRole OverviewIn this dynamic role, you will be part of a dedicated team at Prestige Cosmetic Group, working closely with colleagues and independently to deliver exceptional customer experiences across multiple channels, platforms, and public reviewing sites. Your primary focus will be on providing timely and effective support, guidance, and conflict...
-
Sales Champion for US Market
2 weeks ago
Cape Town, Western Cape, South Africa Salesworx Full timeSalesworx is seeking a seasoned sales professional to drive business growth in the USA market.As a Sales Champion, you will be responsible for expanding our client base and increasing sales revenue in the US region.The ideal candidate will have a proven track record of sales success, with experience selling complex products or services in a multi-SKU...
-
Customer Experience Advocate
4 days ago
Cape Town, Western Cape, South Africa RareCruit Full timeJob DescriptionWe are seeking a highly skilled Rental Support Specialist to join our team at RareCruit. As a key member of our support team, you will be responsible for delivering exceptional customer experiences across various channels.About the RoleThis is a full-time position that requires strong communication skills, attention to detail, and the ability...
-
Customer Experience Champion
2 weeks ago
Cape Town, Western Cape, South Africa Ejobdesign Full timeAbout The Vineyard HotelWe are a unique team that values respect, care, and growth. Our commitment to our staff goes beyond hospitality, prioritising their well-being through on-demand healthcare, wellness activities, assistance with essentials, and healthy meals.Our dedication to social and environmental responsibility sets us apart. We offer comprehensive...
-
Customer Service Representative
1 month ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeKey Responsibilities:Deliver exceptional customer service to drive business growth and customer loyalty.Investigate, resolve and process high volume customer enquiries efficiently.Effectively promote client products and services to enhance customer experience and loyalty.Provide accurate information on products and services to ensure consistency and...
-
Customer Service Representative
4 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob DescriptionMain objective of the role is to provide exceptional customer service, ensuring high-quality interactions that drive business growth and loyalty.Key Responsibilities:To investigate, resolve, and process customer inquiries in a timely and professional manner, delivering value at first point of contact.To identify and understand customer needs,...
-
Customer Service Representative
1 month ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeCustomer Service Representative Job SummaryMain responsibilities include delivering excellent customer service to all our customers, developing a positive relationship with customers, and responding to their needs to ensure customer satisfaction. The successful candidate will provide support, problem solving, and drive customer loyalty through a focus on...
-
Customer Service Representative
1 month ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob Title: Call Centre AgentJob Summary:WNS Global Services is seeking a skilled Call Centre Agent to join our team. As a Call Centre Agent, you will be responsible for delivering exceptional customer service, resolving customer enquiries, and promoting our client's products. Main Responsibilities:• Investigate and resolve customer enquiries in a timely...