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Account Growth Specialist

2 weeks ago

Sandton, South Africa Catch Recruit Full time
Key Responsibilities
  • On-boarding: Develop and implement effective on-boarding processes for new clients to ensure seamless integration and optimal results.
  • Relationship Building: Foster and maintain strong relationships with clients' key contacts, identifying opportunities for growth and improvement.
  • Service Delivery: Collaborate with cross-functional teams to develop and roll-out service delivery processes that meet or exceed client expectations.
  • Account Management: Provide high-level account management, directly contacting executive contacts to address their needs and concerns.
  • Reporting and Analysis: Prepare and communicate client reporting from a high level, analyzing data to identify trends and areas for improvement.
  • Business Growth: Drive transmittals, stock, and submission values to ensure measured success of the business, growing existing accounts and increasing scope of service.
  • Ad-hoc Tasks: Perform additional tasks as required to ensure business goals are met, demonstrating flexibility and adaptability.