Financial Services Account Manager

3 days ago


Johannesburg, Gauteng, South Africa Optasia Full time
Job Title:

Customer Success Manager - Fintech:

We are seeking a highly motivated and experienced Customer Success Manager to join our team. The successful candidate will be responsible for driving customer satisfaction, retention, and expansion.

Key Responsibilities:

  • Foster strong relationships with key stakeholders at all levels within customer organizations
  • Act as the primary point of contact for customers, ensuring their needs are met and expectations exceeded
  • Optimize service performance from a product and financial KPI point of view
  • Collaborate with internal teams to ensure seamless customer experience

Requirements:

  • 5+ years of experience in customer success, account management, or related roles within the Financial Services or Fintech industry
  • Strong knowledge of telecom products, systems, and financial services
  • Proven track record of fostering customer relationships and driving retention and growth
  • Understanding of financial services and regulatory landscape

Benefits:

  • Competitive remuneration package
  • Extra day off on your birthday
  • Performance-based bonus scheme
  • All the tech gear you need to work smart


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