Senior Technical Service and After Sales Director
3 weeks ago
We are a leading manufacturer of gasoline, diesel, natural gas and marine generating sets as well as lighting towers and generator hardware.
Job SummaryWe are seeking a Senior Technical Service and After Sales Director to join our team. This role is responsible for carrying out all service operations while maintaining customer satisfaction and brand value at the highest level.
About YouTo be successful in this role, you will need:
- A degree or diploma in Engineering (Mechanical / Industrial / Electrical)
- 10 years of experience in a similar position with 3-5 years in the power generation industry
- 5 years of management experience
- A driver's license and own vehicle
- SAP and ERP/CRM application knowledge
The main aim of this job is to successfully complete service activities by communicating closely with current and potential customers. Your key responsibilities will include:
- Creating service targets and preparing periodic service reports
- Presenting these prepared service reports to relevant managers
- Making business plans in line with the company's quality policy and targets, and acting within these plans to achieve planned service targets
- Conducting research in new or targeted markets and identifying potential customers
- Establishing close communication with current and potential customers, developing these relations, and completing service activities
- Planning and managing necessary activities for malfunction, assembly, periodic controls, and commissioning processes
- Providing necessary planning and coordination for the performance of periodic maintenance
- Ensuring general maintenance of generators in the region
- FOLLOWING THE SPARE PART PURCHASE TENDERS IN THE REGION, CREATING THE TENDER DOSSIER
This role comes with an estimated annual salary of R750,000 - R1,200,000, depending on experience and qualifications, plus benefits such as a competitive bonus scheme and opportunities for career growth and development.
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