Call Centre Resource Planning Specialist
3 days ago
Sanlam Personal Loans (SPL) is a pioneering Fintech business that has been democratising financial advice and solutions across the African continent for over two decades. Our mission is to bridge the gap in generational wealth by providing inclusive financial confidence.
Job OverviewThe Call Centre Resource Planner role is a critical position situated in our Diep River, CT office, responsible for ensuring effective service delivery by planning and scheduling the call centre. This involves using workforce management methodologies to align resources with forecasted business demands, maintaining operational resilience, and meeting customer needs.
Key Responsibilities- Plan and schedule call centre operations to meet customer and operational demands
- Maintain accurate forecasting and reporting of key performance indicators
- Work closely with Contact Centre Managers to provide ongoing support and maintain smooth operations
- Professional with a flexible and positive approach to work and change
- Good communication skills with ability to collaborate across teams
- Positive attitude towards customer service and continuous improvement
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Call Centre Learnership
4 weeks ago
Cape Town, Western Cape, South Africa NCR Management Centre Full timeNCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to join our Call Centre Learnership program with the intent to become permanent Call Centre Agents.The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be...
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Call Centre Learnership
2 weeks ago
Cape Town, Western Cape, South Africa NCR Management Centre Full timeNCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to join our Call Centre Learnership program with the intent to become permanent Call Centre Agents.The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be...
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Call Centre Resource Planner
3 days ago
Cape Town, Western Cape, South Africa Sanlam Limited Full timeSanlam Personal Loans (SPL) was established 23 years ago and is now part of a newly established Fintech business within the Sanlam Group on a mission to democratize financial advice and solutions for everyone across the African continent. We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the gap in...
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Call Centre Manager
3 weeks ago
Cape Town, Western Cape, South Africa HR Genie Full timeCall Centre ManagerLocation: Cape Town CBD Salary: R30 0000 R60 000 p.m. We are a leading debt collecting company in the financial services sector based in Cape Town. We are seeking an experienced Call Centre Manager to oversee our inbound and outbound teams, ensuring efficient operations, exceptional customer service and achievement of business...
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Call Centre Manager
1 week ago
Cape Town, Western Cape, South Africa HR Genie Full timeCall Centre ManagerLocation: Cape Town CBD Salary: R30 0000 R60 000 p.m. We are a leading debt collecting company in the financial services sector based in Cape Town. We are seeking an experienced Call Centre Manager to oversee our inbound and outbound teams, ensuring efficient operations, exceptional customer service and achievement of business...
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Enterprise Resource Planning Specialist
5 days ago
Cape Town, Western Cape, South Africa 5th Dimension Consulting Full timeEnterprise Resource Planning Specialist NeededAn esteemed consulting firm is seeking an Enterprise Resource Planning Specialist with expertise in SAP HCM to work on a contract basis in the Cape Town area.The ideal candidate will have hands-on experience with SAP HCM Implementation and Support, including Success Factors and SAP Payroll/Time Management...
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Senior Call Centre Manager
13 hours ago
Cape Town, Western Cape, South Africa Santam Business Full timeJob Title: Senior Call Centre ManagerCompany OverviewSantam Business is a leading insurance company seeking an experienced Senior Call Centre Manager to oversee the day-to-day operations of our contact centre.Job DescriptionThis leadership role involves managing a high-performing call centre team, ensuring exceptional customer service delivery, and analysing...
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Call Centre Agents
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Cape Town, Western Cape, South Africa West Coast Personnel Full timeJob Description:Are you an experienced Call Centre Agent looking for your next opportunity? We have an exciting role available that might be perfect for youRequirements:Proven track record in Call Centre operationsFMCG experience is an advantageExcellent communication skills with the ability to converse in English with foreign nationals and business...
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Call Centre Sales Manager R35k
4 days ago
Cape Town, Western Cape, South Africa The Appointment Firm Full timeCall Centre Sales ManagerA debt consolidations company based in Salt River, Cape Town is looking for a Call Centre Sales Manager to join their team.Duties & ResponsibilitiesOverseeing sales, promotions, and campaigns.Planning and directing the hiring and training of new Sales Representatives.Participating in planned activities that are appropriate for own...
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Outbound/Inbound Call Centre Manager
3 weeks ago
Cape Town, Western Cape, South Africa O'Brien Recruitment Full timeOur client is seeking a results-driven Outbound/Inbound Call Centre Manager for an innovative, contemporary, and dynamic real estate brokerage in Cape Town. In this role, you will oversee daily call centre operations, drive performance through strategic initiatives, and ensure a seamless customer experience across both inbound and outbound channels, while...
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Outbound/Inbound Call Centre Manager
1 week ago
Cape Town, Western Cape, South Africa O'Brien Recruitment Full timeOur client is seeking a results-driven Outbound/Inbound Call Centre Manager for an innovative, contemporary, and dynamic real estate brokerage in Cape Town. In this role, you will oversee daily call centre operations, drive performance through strategic initiatives, and ensure a seamless customer experience across both inbound and outbound channels, while...
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Call Centre Agent
3 weeks ago
Cape Town, Western Cape, South Africa Isilumko Staffing (JHB) Full timeURGENT: Contact Centre Agents (Temp) in BelvilleOur client in the insurance industry is looking at recruiting Contact Centre Agents on a Relief Worker (Temp) bases for a period of 2 to 3 weeks for a project.Please see the minimum requirements for this role:Grade 12 / MatricAt least 1 to 2 years call centre experienceMust be unemployedMust be used to working...
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Long-Term Insurance Sales Consultant
2 weeks ago
Cape Town, Western Cape, South Africa Call Centre Staffing Full timeOpportunity to work for a well established financial company that offers great benefits, vibey working environment and opportunity to grow.Successful applicant will be responsible for selling insurance products (life cover, funeral cover, income protection plans, disability cover & criticall illness) to potential clients. Responsibilities:Sales of...
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Outbound Call Centre Representative
5 days ago
Cape Town, Western Cape, South Africa Santam Insurance Full timeWe are seeking a dedicated Sales Advisor to join our team at Santam Direct Call Centre in Bellville, Cape Town. The ideal candidate will provide exceptional customer service and sales support to clients while achieving sales targets in an outbound call centre environment.Main responsibilities include handling inbound/outbound telephonic communication with...
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Resource Management Team Lead
3 days ago
Cape Town, Western Cape, South Africa Sanlam Limited Full timeSanlam Limited is a leading Fintech business committed to transforming lives through innovative financial solutions. We are seeking an experienced Call Centre Resource Planner to join our team in Diep River, CT.About the RoleThis is a challenging and rewarding role that requires a professional with strong analytical and problem-solving skills to plan and...
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Insurance Call Centre Agent
3 weeks ago
Cape Town, Western Cape, South Africa Lewis Group Full timeJob Description:The individual will be a Call Centre Agent, part of a team of Call Centre Agents that:Sell insurance products telephonically to potential policyholders by reading from an approved script,Utilise a call center dialer to manage lead follow-upStrive to achieve insurance policy sales and campaign targetsAssist policyholders with policy...
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Contact Centre Operations Analyst
3 days ago
Cape Town, Western Cape, South Africa Sanlam Limited Full timeWe are Sanlam Limited, a leading Fintech business committed to revolutionising financial services. We are seeking a highly motivated Call Centre Resource Planner to join our team in Diep River, CT.About the PositionThis is a fantastic opportunity to work in a cutting-edge environment where you will be responsible for planning and scheduling call centre...
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Call Centre Sales Director
2 days ago
Cape Town, Western Cape, South Africa The Appointment Firm Full timeSales Director RoleWe are looking for a highly skilled Call Centre Sales Director to join our team at The Appointment Firm.About UsThe Appointment Firm is a reputable debt consolidations company based in Cape Town. We are committed to delivering exceptional customer service and driving business growth through effective sales strategies.Key...
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Insurance Call Centre Agent
3 weeks ago
Cape Town, Western Cape, South Africa Lewis Group Full timeThe individual will be part of a team of Call Centre Agents that offer insurance products to customers. Candidates eligible for this vacancy should satisfy the relevant 'fit and proper' requirements of the applicable Acts and the FSCA requirements (a condition of employment). The appointed candidate will be registered with the FSCA. The objective is to...
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Insurance Call Centre Agent
6 days ago
Cape Town, Western Cape, South Africa Lewis Group Full timeThe individual will be part of a team of Call Centre Agents that offer insurance products to customers. Candidates eligible for this vacancy should satisfy the relevant 'fit and proper' requirements of the applicable Acts and the FSCA requirements (a condition of employment). The appointed candidate will be registered with the FSCA. The objective is to...