Technology Solutions Manager

3 days ago


Durban, KwaZulu-Natal, South Africa BCXP Full time

Are you passionate about delivering on IT process automated solutions? Do you have what it takes to join our team as a Technology Solutions Manager at BCXP?

About the Role

In this role, you'll be responsible for leading the development of automations and configuration and deployment of Automation Systems functions. You'll work closely with other teams to help discover and eliminate problems by gathering requirements and implementing process automation solutions.

Main Responsibilities
  • Led the development of automations and configuration and deployment of Automation Systems functions, including automations, decision trees, and wikis.
  • Discussed and sought clarifications from involved stakeholders regarding Automation application design at the appropriate stage of the life cycle.
  • Created/Enabled workflows/runbooks for automated remediation and made use of re-usable content and other 'building blocks' of automations.
  • Supported the installation of Automation Systems software in applicable environments and collaborated with solution architects, implementation consultants, and customers to build processes that are secure, reliable, and efficient.

You'll also participate in the design and development of testing frameworks and technologies for various projects, including the Intelligent Edge, Data and Analytics, Reporting, and Contact Centre Platform optimization.

Core Functional Skills & Capabilities
  • Troubleshooting
  • Programming and coding
  • Business Processes
  • Infrastructure Technology
  • Source code

We're looking for individuals with 3 years of experience in IT support experience, with hands-on experience with automation technologies or Grade 12 with 5 years of experience in IT support experience, with hands-on experience with automation technologies.



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