IT Support Specialist with VMware and Microsoft Expertise
4 weeks ago
We are seeking a skilled IT Support Specialist to join our team at The Skills Mine. The ideal candidate will have a strong background in IT, with a focus on troubleshooting and resolving technical issues.
Responsibilities include reviewing assigned tickets, ensuring clear understanding of the ticket scope, and logging incidents and faults accurately. Additionally, the successful candidate will monitor assigned service boards, ensure faults are progressed and cleared within SLA, and deal with incoming faults in a professional manner.
This role requires excellent communication and problem-solving skills, as well as the ability to work well under pressure. If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.
Requirements:
- Grade 12 Senior Certificate
- Current A+ and N+ or equivalent Certification
- At least 2+ years of industry-relevant experience in email/phone/onsite troubleshooting
- Minimum 5 years of industry-relevant experience in IT, working with Servers in depth and in an IT Support Environment
- A strong understanding of PC software and hardware troubleshooting, as well as experience with VMware and Microsoft Office applications
Benefits:
- A competitive salary of $55,000-$65,000 per year, depending on experience
- Ongoing training and professional development opportunities
- A dynamic and supportive work environment
Company Overview: The Skills Mine is a leading provider of IT training and support services. We are committed to delivering high-quality solutions that meet the needs of our clients.
Location: The Skills Mine is based in [Location], but this role can be performed remotely.
How to Apply: If you are interested in this exciting opportunity, please submit your resume and a cover letter outlining your qualifications and experience.
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