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IT Support Specialist

1 month ago

Durban, KwaZulu-Natal, South Africa The Skills Mine Full time

Requirements

  • A minimum of 2 years of experience in email, phone, and onsite troubleshooting.
  • Current A+ and N+ or equivalent certification.
  • Strong understanding of PC software and hardware troubleshooting.
  • Experience with VMware, Mac workstations, and Microsoft Office application support.

Responsibilities

  • Review and prioritize assigned tickets, ensuring clear understanding of the scope.
  • Log incidents and faults, categorize, and escalate as necessary.
  • Monitor service boards and ensure faults are progressed and cleared within SLA.
  • Provide professional and courteous support via phone and email.
  • Develop and maintain knowledge and skills for first-time fault resolution.
  • Respond to client requests efficiently and effectively.