Customer Service Representative

1 day ago


Durban, KwaZulu-Natal, South Africa FIREFLY Full time

We are seeking a skilled Customer Service Representative at Firefly to join our team. As a key member of our customer support group, you will play a critical role in delivering exceptional customer experiences.

Job Summary

This is a fantastic opportunity for an individual who is passionate about building strong relationships with customers and providing top-notch service. If you have a positive attitude, excellent communication skills, and a willingness to learn, we encourage you to apply.

Key Responsibilities:

  • Manage a high volume of incoming and outgoing calls in a timely and efficient manner.
  • Escalate complex issues to higher management as needed, ensuring prompt resolution within a reasonable timeframe.
  • Develop and maintain sustainable relationships with customers through interactive communication, fostering trust and loyalty.
  • Gather accurate, valid, and complete information using the provided tools.
  • Meet or exceed customer team targets, driving sales growth and revenue.
  • Record customer interactions, process complaints, and maintain documentation.
  • FOLLOW COMPANY COMMUNICATION PROCEDURES AND GUIDELINES TO ENSURE EFFECTIVE CUSTOMER SUPPORT.
  • Address customer concerns, offering suitable solutions and alternatives within set timeframes.
  • Verify case resolution within the allotted timeframe, following up as necessary.
  • Promote customer satisfaction by going above and beyond to resolve issues.

Requirements:

  • A minimum of a Matriculation or higher tertiary qualification.
  • Excellent written and verbal English skills.
  • Proven phone contact handling skills and active listening abilities.

Estimated Salary: $45,000 - $55,000 per annum, depending on experience. We strive to offer competitive salaries that reflect your value to our team.



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