Insurance Relationship Manager

2 months ago

Johannesburg, Gauteng, South Africa Santam Full time
About the Role

We are seeking a skilled and experienced Relationship Manager to join our team at Santam Heavy Haulage. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our broker partners, driving business growth and retention through creative and attentive marketing, underwriting, and risk management strategies.

Key Responsibilities
  • Manage allocated portfolio growth, retention, profitability, and other business-related factors, and agree on growth plans.
  • Work within a cluster and indirectly lead a team of Service Consultants and Underwriters to deliver a service to the allocated portfolio of brokers.
  • Report on performance against agreed targets.
  • Identify and develop sales opportunities.
  • Provide training to brokers.
  • Ensure a consistent and detailed understanding of sales targets, goals, performance levels, products, business rules, and conditions.
  • Establish strategies to further grow the portfolio and contribute ideas, leadership, and innovation.
  • Utilize technology to manage data and the performance of the portfolio under management.
  • Prospect for new brokers and business development opportunities.
  • Engage with Underwriting, Claims, and Finance teams.
  • Ensure alignment of quality standards.
  • Ensure alignment of business processes.
  • Ensure brokers operate within agreed mandates.
  • Comply with corporate governance policies, procedures, and standards.
  • Serve as the primary contact point for broker staff to build and maximize the broker relationship.
  • Effectively drive and deliver on business models to ensure performance targets are achieved in line with strategy.
  • Ensure continuous strategic and business alignment between brokers and business.
  • Display a deeper understanding of and ability to market effectively all Santam Heavy Haulage products.
  • Identify and drive opportunities to improve and enhance product and service offerings.
  • Keep abreast of market conditions and trends and relevant industry regulations.
  • Prepare and maintain a market analysis, including competitor information, to provide input on distribution, product, price, and promotion strategies.
  • Participate in relevant industry-related functions and forums and participate in continuing education and other learning opportunities.
  • Ensure credibility with brokers by maintaining detailed knowledge of current market conditions and competitors' products.
  • Participate in product development.
  • Resolve customer and broker complaints and queries.
  • Collaborate and work with support units to deliver required service levels.
  • Coordinate and deliver new and ongoing training on products, processes, and systems.
  • Work within a Portfolio cluster and provide technical leadership and direction for the underwriting (technical, pricing, structure, complex processing) on all matters as they relate to ownership of your assigned portfolio.
  • Participate in retention strategy.
Requirements
  • Matric or equivalent qualification.
  • FAIS accreditation required.
  • RE 5.
  • NQF 7 insurance or risk management qualification a preference.
  • Minimum 5 years' Commercial Insurance experience, HCV Insurance sales and underwriting experience will be advantageous.
  • Experience in being on the road, dealing with and visiting brokers.
  • A thorough understanding of all Heavy Haulage/HCV insurance products.
  • Leadership experience is essential.
About Us

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company, and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of insurance good and proper. We're about people. People drive our business, so it follows that we want to recruit the best people possible, whether they work for us permanently or for a short time as temporary employees.

At Santam, we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals, we give preference to applicants from the designated groups in alignment with the divisions' Employment Equity targets.

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