Marine Insurance Relationship Manager

3 weeks ago


Johannesburg, Gauteng, South Africa Santam Full time
About the Role

We are seeking an experienced Marine Insurance Relationship Manager to join our team at Santam. The successful candidate will be responsible for building and maintaining strong relationships with brokers, ensuring growth and retention through creative and attentive marketing, underwriting and risk management strategies.

Key Responsibilities
  1. Manage allocated portfolio growth, retention, profitability and any other business relevant factors and agree growth plan.
  2. Work within a cluster and indirectly lead a team comprising of Service Consultants and Underwriters to deliver a service to the allocated portfolio of brokers.
  3. Reporting on performance against agreed targets
  4. Identify and develop sales opportunities
  5. Ensure a consistent and detailed understanding of the sales targets, goals, performance levels, products, business rules and conditions.
  6. Ensure a consistent detailed understanding amongst brokers of their growth targets, goals, performance levels and available products.
  7. Establishing strategies to further grow the portfolio and contribute ideas, leadership and innovation
  8. Utilise technology to manage data and the performance of the portfolio under management
  9. Prospecting for new brokers as well as business development opportunities.
  10. Engaging with Underwriting, Claims and Finance teams
  11. Ensure alignment of quality standards
  12. Ensure alignment of business processes
  13. Ensure brokers operate within agreed mandates
  14. Comply with corporate governance policies, procedures and standards
  15. Serve as the primary contact point for broker staff to build and maximise the broker relationship
  16. Effectively drive and deliver on business model to ensure performance targets are achieved in line with strategy
  17. Ensure continuous strategic and business alignment between brokers and business
  18. Display a deeper understanding of and ability to market effectively all Marine products
  19. Identify and drive opportunities to improve and enhance product and service offerings
  20. Keep abreast of market conditions and trends and relevant industry regulations
  21. Prepares and maintains a market analysis, including competitor information in order to provide input on distribution, product, price and promotion strategies
  22. Effective participation in any relevant industry related functions and forums and participate in continuing education and other learning opportunities
  23. Ensuring credibility with brokers by maintaining detailed knowledge of current market conditions and competitors' products
  24. Participate in product development
  25. Resolve customer and broker complaints and queries
  26. Collaborate and work with support units to deliver required service levels
  27. Co-ordinates and delivers new and on-going training on products, processes and systems
  28. Work within a Portfolio cluster and provide technical leadership and direction for the underwriting (technical, pricing, structure, complex processing) on all matters as they relate to ownership of your assigned portfolio.
  29. Participate in retention strategy


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