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Customer Service Expert with Leadership Skills

1 week ago

Cape Town, Western Cape, South Africa TeleTech Holdings, Inc. Full time

Career Advancement Opportunity

TTEC is committed to helping our employees grow and develop their careers. As a Supervisor, you will have the opportunity to take on new challenges and responsibilities, advancing your career in a dynamic and supportive environment.

Key Accountabilities

  1. Lead and motivate a team of advocates to deliver exceptional customer experiences.
  2. Develop and implement strategies to improve team performance and productivity.
  3. Collaborate with other teams to share best practices and coordinate insights.
  4. Provide guidance and support to advocates to ensure compliance with policies and procedures.
  5. Identify and address areas for improvement within the team and implement changes to drive growth.

Desirable Skills and Qualities

  • Proven leadership experience in a call center or operational environment.
  • Excellent communication, interpersonal, and relationship-building skills.
  • Able to multitask and work effectively in a fast-paced environment.
  • Familiarity with call center systems and Microsoft Office programs.